Thrift Store Manager

POSITION DESCRIPTION

Position: Thrift Store Manager

Status: Full Time

Reports to: COO/ED

Hours: 40 Hours per week

Pay: To be determined based on experience

Location: 23 Shields Rd, Mineral Bluff, GA

POSITION SUMMARY:

The NGMCN Thrift Store manager will be responsible for the day-to-day operational management, including staff and volunteer supervision; customer care; financial oversight and cash handling procedures; attaining sales goals and revenues; setting standards for loss prevention; team building; donation processing; and visual merchandising.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operations and Store Management

· Develop and implement written procedures for store operations, including opening, and closing the store; procedures for accepting, sorting, pricing donations; security procedures for staff and volunteers, handling of cash, and other relevant procedures as needed.

· Oversee the processing of donated items; manage the rotation of items and the disposal of donated items in a timely fashion. Processes include: sorting, hanging, tagging, steaming, displaying and disposing of donated items.

· Contribute to the development of annual revenue projections to meet financial goals.

· Manage monthly budget, maintaining supply inventories.

· Control petty cash, ensuring appropriate expenditures and receipts.

· Ensure that all sales transactions (cash, credit cards) are handled properly and in line with NGMCN cash handling procedures and credit card compliance.

· Provide ongoing financial reporting to the Executive Director regarding saes progress during certain time periods. Be aware and have knowledge of daily, weekly and monthly sales performance, percentage of sales goals reached and overall operation of the store.

· Maintain and increase knowledge of resale, thrift, consignment and retail trends through daily reading (e-mail list serves, publications) and participation in webinars, staff meetings, and periodic offsite training.

· Oversee backdoor issues such as donations that were left and the upkeep of the dumpster.

· Identify maintenance problems at the store and communicate needs to the Executive Director to ensure a safe, pleasant, and clean working environment for staff, volunteers, and customers.

· Conduct daily safety inspections by walking the store before opening to make sure floors are free of potential hazards.

· Ensure restrooms are in working order and isles are clear.

· Support volunteers and staff on the sales floor with customer conflicts, pricing issues, etc.

· Work with and support the efforts to increase volunteer hours to reduce staffing costs whenever possible.

Staff Management

· Supervise staff and volunteers; monitor work performance and provide ongoing feedback to improve productivity and employee job satisfaction.

· Provide inspirational leadership to staff and volunteers, setting operational performance standards and offering training.

· Coordinate and participate in the hiring, supervision, and evaluation of staff.

· Engage in progressive discipline procedures when needed; write performance improvement plans that put corrective action in place to ensure staff is in compliance when necessary.

· Conduct investigations should allegations of misconduct arise, reporting all information to the Executive Director as soon as possible.

· Maintain confidentiality regarding all personnel matters.

· Develop schedules for paid staff and volunteers to ensure appropriate levels of staff and volunteer coverage to both reach the store’s financial goals and be able to provide excellent customer service.

Recruit guests to participate in the program and/or potentially other organizations should the occasion arise (church groups etc).

· Maintain current knowledge of agency policies and procedures as they relate to personnel; monitor staff for adherence to policies and procedures; Conduct regularly scheduled communication with staff to provide direction, guidance and oversight to personnel. Host staff meetings as needed to share information and engage in team building.

· Provide timely direction and written and verbal feedback to staff.

Marketing & Promotion

· Analyze sales and current inventory in order to provide projections and recommendations to retain customers and increase sales.

· Develop and implement marketing campaigns for the store that will directly influence sales, donations and volunteer morale. Implement daily, weekly and monthly store promotions with assistance from volunteers.

ATTENDANCE:

Must be punctual and timely in meeting all requirements of performance, including but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.

SAFETY AND SECURITY:

All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

SUPERVISORY RESPONSIBILITIES:

Manages up to 2 full time employees and 5 part-time employees. Is responsible for the overall direction, coordination, and evaluation of the thrift store team. Carries out supervisory responsibilities in accordance with the NGMCN organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or two to three years related retail management experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of volunteers, donors, members of the general public and employees of the organization.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook).

CERTIFICATES, LICENSES, REGISTRATIONS:

· Current vehicle insurance and a valid GA state driver’s license.

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:

· Two years-experience providing customer service and information in a retail setting, including at least one year training and supervising the work of staff.

· Three years-experience providing face-to-face customer service and operational oversight in a retail setting or business other than a retail thrift store may be substituted for one year of non-supervisory experience.

· Exceptional people skills.

· Principles and practices of hiring, supervising, training and evaluating staff.

· Understanding of employment laws, staying up to date on changing labor laws and federal, state and local rulings.

· Uses a computer to access, input and retrieve work-related information and to prepare written documents.

· Ability to reconcile daily receipts for accounting purposes, and perform bookkeeping duties.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit.

The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• Mineral Bluff, GA 30559 (Required)

Work Location: In person

Salary : $15 - $18