What are the responsibilities and job description for the Customer Support Specialist position at North Georgia National Bank?
Job Summary: Primary point of contact for customers, managing the switchboard efficiently and ensuring a positive customer experience while always adhering to standards of confidentiality and the clean desk policy.
Responsibilities:
1. Branch Operations:
- Answer incoming calls and direct them to the appropriate department or individual.
- Locking and unlocking front door within expected timeframe.
- Provide information and assistance to customers in a professional and courteous manner.
- Perform account transfers per customer request after verification of account ownership.
- Maintain clean and professional image of the bank lobby by managing the coffee and cookie bar, magazines in waiting area and date on check counter.
- Place check orders as requested by customers and coworkers
2. Mailroom Operations:
- Stuff and mail various notices and communications to customers.
- Oversee return mail processes, contacting and updating customer information and addressing discrepancies.
3. Document Scanning:
- Scan and digitally archive department documents for record-keeping.
- Ensure accuracy of digital document storage
- Maintain an organized and systematic filing system for easy retrieval.
4. Internal Account Balancing and Check Reviews:
- Regularly reconcile and balance internal accounts to maintain accuracy.
- Investigate and resolve discrepancies, collaborating with the various departments as needed.
- Review all checks between $1,500- $2,500 for potential fraud.
5. Online Banking Support:
- Assist customers with inquiries and issues related to online banking.
- Provide guidance on navigating online banking platforms and troubleshoot common problems.
- Collaborate with IT and support teams to address and resolve technical issues.
6. Card Cancellations:
- Handle requests for card cancellations securely and promptly.
- Follow established procedures for card cancellations to mitigate risks.
- Communicate with customers to confirm and verify card cancellation requests.
**Other duties as assigned
Qualifications:
- High school diploma or equivalent; additional education or training is a plus.
- Previous experience in customer service, banking operations, or a related field.
- Strong organizational skills, attention to detail, and ability to multitask.
- Proficient in operating a switchboard and handling customer inquiries.
- Familiarity with banking software and online banking platforms.
- Excellent communication and interpersonal skills.
Benefits: We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth within our dynamic organization.
North Georgia National Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Work Environment/Physical Demands
The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and multi-purpose machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands or feel; and be able to reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Expected Hours/Travel
Hours will be based on business needs and may vary based on meetings and other bank events.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $14 - $15