What are the responsibilities and job description for the Student Accounts Associate position at NORTH GREENVILLE UNIVERSITY?
Job Details
Description
Position Summary: Student Accounts Associate assists with the accurate billing, payment arrangements, and financial clearance process for all students each semester. This position will assist the Director with managing the accounts receivable module in Jenzabar/J1, as well as assist in analyzing data to provide information to students, parents, and staff within the Student Services Department. This position reports to the Director for Student Accounts.
RESPONSIBILITIES:
- Represent NGU in creating a professional, welcoming, and helpful environment by providing excellent customer service in person, on the phone, and in written communication.
- Learn and understand the details of student accounts and financial aid procedures for all student populations to best assist students through the payment process.
- Assist with maintaining the billing, payment arrangements, and financial clearance process for all students each semester.
- In coordination with the VA Point of Contact, process and manage the invoicing process for all VA benefit programs, including ROTC, Military Tuition Assistance, and the various Veteran benefit programs.
- Assist with processing student withdrawal documentation and ensuring charges are accurately adjusted, as applicable.
- Review student statements for accuracy as a part of the credit refund process.
- Assist in pulling reports from Jenzabar J1 to assist in various reconciliation processes.
- Assist at institutional check-in days, orientation events, and commencement, as needed.
- Collaborate with other areas within Student Services, including Financial Aid, Academic Records, and NGUcentral regarding policies, procedures, and general workflow between areas.
Physical Requirements
- Visual Abilities: Read reports, create presentations, and use a computer system.
- Hearing: Hear well enough to communicate with co-workers, vendors, and students.
- Dexterity, Grasping, Feeling, Writing, typing, and using the telephone, copier, and computer systems.
- Mobility: Open files and operate office machines; move between departments and attend meetings across campus.
- Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly.
- Lifting, Pulling, Pushing: Exert up to 10 pounds of force regularly to move objects.
- Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions 75 to 100% of the time.
WORKING RELATIONSHIPS
This position is a full-time, non-exempt position in North Greenville University’s Student Services Department, located at the main campus in Tigerville, SC. The Student Accounts Associate reports to the Director for Student Accounts.
Travel
There is no travel required for this position.
WORK SCHEDULE
Student Services is open Monday through Thursday, 8:30 a.m. to 5 p.m. and Friday, 8:30 a.m. to noon. Office hours are subject to change as deemed necessary.
This job description in no way states or implies that these are the only duties to be performed by the employee. S/he will be required to follow any other instructions and to perform any other duties as requested by his or her supervisor.
Qualifications
- Employee must support NGU’s mission statement and core values, commitment to a Christian lifestyle, and character in keeping with biblical models by agreeing to abide by the employee handbooks, including community standards.
- Employee must affirm an understanding of the Baptist Faith and Message 2000, and an understanding of the University’s Statement on Human Flourishing.
- Bachelor’s degree preferred.
- Excellent interpersonal and communication skills to handle a variety of student issues and concerns.
- Competency with basic business tools including word processing, Excel, SQL, and database management.
- Ability to organize, prioritize, and problem-solve in an environment where frequent interruptions are common.
- Ability to initiate projects, work independently, multitask, and prioritize multiple projects.
- Must be able to handle and maintain confidential information.
