What are the responsibilities and job description for the UCaaS Project Manager position at North Highland?
REACH YOUR POTENTIAL | COLLABORATE WITH AMAZING PEOPLE | MAKE CHANGE HAPPEN
Do you have the skills, passion, and commitment to transform our clients for the better? Are you ready to be a changemaker? If so, join us.
North Highland is the world’s leading change and transformation consultancy. Simply put, we make change happen like no one else. And we’re on the hunt for a new Project Manager- UCaaS.
YOU WILL :
Project Management : Responsible for planning, leading, organizing, and motivating project team members to achieve a high level of performance and quality in delivering projects. Ability to partner with the team to determine resource allocations for projects and ensures resources are executing against the agreed upon timelines Consultative / Advisory : Provides consultative support and advises on projects through the various project phases. Brings experience and best practices for suggestion to the client environment. Problem solver, facilitate and support decision making with sponsors. Focused on defining tools and processes to support overall organizational excellence in program / project management and process definition. Manages projects with a duration of typically 12 months or less, budget $1M, multiple business functions, with a regional scope.
Project Scope Management : Works with project sponsors and customers to define; business benefits, business requirements, and project scope. Manages change control against scope and it's impacts to time, cost, and quality Project Time Management : Defines project schedule, manages task assignments, tracks work against schedule Project Cost
Management : Facilitates level of effort estimating and develops asset acquisition requirements; tracks and reports on actuals against forecast
Project Quality Mgmt. : Provides guidance and direction on project methodology and best practices to standard project methodology; Defines and manages project success / delivery criteria and monitors and reports on the realization of project success against criteria set.
Project Risk Management : Defines risk management plan, analyzes risk for criticality, probability, and impact; Develops risk mitigation strategies, assigns owner and actions.
IDEALLY, WE'D LIKE :
3-7 years project experience as a IT Project Manager. UCaaS project experience required. Prefer retail systems experience.
Experience in leading projects with 1-2 years in project duration.
Experience with leading team of 5- 10-person team size.
Change and communications skills would be plus.
Consulting or contracting Experience - Solid PM skills with a good understanding of Risks / Issues.
TRANSFORMING CLIENTS. TRANSFORMING CAREERS.
Success—for both our clients and our colleagues—is all about putting people first and doing great things together. We believe that when we work as one team, we can take action today to build lasting capability for tomorrow.
We strive to have the most enviable culture on the planet, inspiring people to reach their full potential. Here’s how we make it happen :
Intentional, flexible growth. We never want you to settle. Leading your own growth and transformation is your prerogative—one which we’ll help you nurture and develop every step of the way. We’ll inspire you to learn, teach, and ultimately carve your own path. That means you grow, we grow, and so do our clients.
People-first, and then some. It goes without saying that people come first, but what comes next? Our people are always at the heart; your wellbeing and success is built on a collective understanding that every one of us can be a coach, a friend, and a fantastic listener—regardless of job title. We think of it as a celebration of individuality, difference, and diversity.
Make your own change happen. With us, your curiosity and creativity know no bounds. The reins are off. All we ask is that you have the courage to transform yourself and those around you—colleagues and clients alike. If you’ve got the drive to become a changemaker, we’ll do the rest.
Enviable Total Rewards. We inspire our employees to do their best work. North Highland’s Total Rewards Program encompasses PTO, Medical, Dental, Vision, STD / LTD, Life Insurance, FSA / HSA, 401(k), and a variety of other perks like a dedicated Health Advocate, commuter benefits, and legal assistance.
READY TO MAKE CHANGE HAPPEN?
North Highland makes change happen, helping businesses transform by placing people at the heart of every decision. It’s how lasting progress is made. With our blend of workforce, customer, and operational expertise, we’re recognized as the world’s leading transformation consultancy. We break new ground today, so tomorrow is easier to navigate.
Founded in 1992, North Highland is regularly named one of the best places to work. We are a proud member of Cordence Worldwide, a global network of truly connected consultancy firms with the ability to think and deliver together.
This means North Highland has more than 3,500 experts in 50 offices around the globe on hand to partner with you.
Please note that applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.
North Highland is an Equal Employment Opportunity (EEO) / Affirmative Action employer. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law.
