What are the responsibilities and job description for the SCHEDULING COORDINATOR - ENDOSCOPY position at NORTH IDAHO DAY SURGERY LLC?
Northwest Specialty Hospital is seeking a detail-oriented, customer service focused, Scheduler to join Endoscopy Team!
Under the direction of the clinic leader, the Scheduling Coordinator is responsible for scheduling appointments for patients, managing assigned providers schedules, verifying demographic and insurance information for patients, and verifying proper records and documentation are in place for appointment. Maintain accurate records associated with the scheduling and the processing of patient documentation. Provides excellent customer service to callers on a multi-line phone system. Returns voicemails to callers in a timely manner. Projects a professional demeanor and appearance while maintaining the confidentiality of patients, coworkers, and the Northwest Specialty Hospital as appropriate. This position will require excellent customer service skills and communication skills. Works under stress and in situations that demand patience and tact while providing impeccable service.
Qualifications and Preferred Experience:
- Demonstrates eligibility for employment in the United States.
- High school diploma or equivalent.
- Ability to relate and work effectively with others.
- Willingness to participate in goal-setting and educational activities for own growth and advancements.
- Demonstrated verbal communication skills in English.
- Demonstrated computer skills in utilizing word processing, integrated database and other functions.
- Demonstrated ability to utilize and understand mathematical calculations.
- Demonstrated knowledge of medical terminology.
- Three years medical office experience.
About Northwest Specialty Hospital:
Northwest Specialty Hospital is widely known for being a center of excellence and is proudly owned and operated by local physicians. The physicians have invested personally, professionally and financially in the care of the patients and the staff. They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do what’s best for patients. Northwest Specialty Hospital includes 10 operating rooms and 30 inpatient beds, along with a variety of clinics and services throughout Kootenai County, that span across multiple specialties.
Northwest Specialty Hospital has earned numerous awards for patient care, surgical skill, medical care, and employee satisfaction. Northwest Specialty Hospital has been recognized as one of the Best Places to Work in the Inland Northwest for seven years!! Companies throughout Washington and Idaho were selected based on employee feedback about benefits, work environment, job satisfaction, and other factors. We continue to receive this distinguished honor based on our great company culture, patient focused approach, and robust benefits package!
Some of our amazing perks and benefits offered to employees are:
- Company-sponsored events such as sporting events, BBQs and holiday parties
- Comprehensive health care coverage with option of plans that have 100% employer-paid premiums for Medical, Dental, & Vision Insurance
- Tuition reimbursement
- Growth opportunities, ongoing education, training, leadership courses
- A generous 401K retirement plan
- A variety of discounts throughout the hospital and community are available to employees
- Wellness benefits offered to staff such as: weight loss challenge, access to a dietitian, and discount gym memberships
- Culture that promotes and supports work/life balance
**Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.**
