What are the responsibilities and job description for the Patient Services Representative - NIEI position at North Idaho Eye Institute?
The Patient Services Representative provides quality customer service to all North Idaho Eye Institute patients in the check in and check out process. Works closely with Ophthalmic Technicians and providers to ensure patient visits are processed in a timely manner. Implements policies and protocols for North Idaho Eye Institute.
Minimum qualifications:
- Minimum of two years of office experience required
- Medical office experience preferred
Knowledge, Skills, and Abilities Required:
- Must have strong organizational and communication skills (both verbal and written)
- Ability to multitask in a fast-paced environment and prioritize tasks based on importance
- Must have basic computer skills, including familiarity with Microsoft Office applications; i.e. Word, Excel, OneDrive, and Outlook
- Ability to work in an environment of strict confidentiality and maintain such an environment, both at work and in off-hours
- Self-motivated with the ability to work well as a team player
- Detail oriented
The Patient Services Representative provides quality customer service to all North Idaho Eye Institute patients in the check in and check out process. This position works closely with Ophthalmic Technicians and providers to ensure patient visits are processed in a timely manner, and implements policies and protocols for North Idaho Eye Institute.
Duties and Responsibilities:
- Checks in patients and updates demographics at each visit including insurances if applicable.
- Answers patient calls on multi-line phone system for clinic, takes accurate messages, and delivers promptly to Provider, technician supervisors, or management.
- Schedules appointments as needed for new and established patients using electronic practice management system.
- Makes reminder calls for all scheduled patients.
- Reviews provider schedules and alerts Patient Services Representative Supervisor of any necessary changes or concerns.
- Verifies insurance for each visit. and obtains prior authorization if needed.
- Collects co-pays, co-insurance or private pay balances from each patient at each visit.
- Ability to set up patient payment plan if patient is unable to pay balance at the time of service.
- If patient cannot pay their co-pay, that patient is directed to the collections/billing staff.
- Directs patients with billing questions to the billing department.
- Checks out Patients, collecting money for services rendered and scheduling follow ups as needed per provider discretion.
- Creates and organizes charts.
- Keeps track of No Shows. Follows No Show protocol.
- Straightens waiting room area when needed throughout the day.
- Makes sure each coffee station is stocked and coffee is made for patients throughout the day.
- Assists Medical Records as needed.
- Assists Patient Services Representative Supervisor and Clinic Manager as needed.
- General office duties such as copying, faxing, scanning and handling mail.
- Performs other duties that may be assigned.
- Work location: This role involved working at multiple clinic locations. Employees must be willing and able to work at any of our three clinics based on operational needs.