Administrative Assistant – Quality Improvement (Job #984)

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

SUPERVISION: Works under supervision of the Director, Quality Improvement.

EXAMPLES OF DUTIES :

These are examples of the types of duties that may be performed. Additional duties may be added.

• Organizes and manages work flow for assigned Director and provides administrative support. Reviews incoming mail, calls and requests, directs as appropriate. Maintains the Director’s calendar and schedules related appointments. Coordinates the department’s travel arrangements, as requested.
• Organizes and manages work flow and provides administrative support for other Quality Improvement department staff as directed by the assigned Director, including, but not limited to, coordinating schedules, and scheduling meetings and appointments.
• Pulls data, and creates and composes reports, memos, graphs, databases and e-mails using a variety of computer resources i.e. MS Office, SANDIS, NGS etc. May perform confidential employee relations type assignments/activities, as required.
• Maintains oversight and tracks various departmental projects, including compiling necessary data for projects and ensures that deadlines are met. Prepares technical documents, i.e. spreadsheets, databases and any other types of complex reports.
• Works independently and within a team on special and ongoing projects. May act as a project leader for special projects, at the request of the Director, which may include, but not limited to planning, coordinating, and organizing activities, as needed.
• Designs, organizes and maintains the department’s recordkeeping system.
• Coordinates, schedules and facilitates agency and interagency meetings, presentations, appointments, etc.
• Provides back-up support for other administrative staff, as needed.
• May provide verbal and/or written translation services, as appropriate ( A pplicable if the employee is assigned into a bilingual position ).
  
  
  

EMPLOYMENT GUIDELINES :

Knowledge : Advanced administrative office practices and procedures.

Skills :

• May provide verbal and/or written translation services, as appropriate ( A pplicable if the employee is assigned into a bilingual position ).
• Must have a high level of customer service and interpersonal skills to handle sensitive and confidential employee issues. Must continually demonstrate poise, tact and diplomacy.
• Must be able to interact and communicate with individuals at all levels of the organization and the community.
• Must have intermediate to expert knowledge of a variety of software applications, MS Office – Word, Excel, Access and PowerPoint and other types of databases i.e. SANDIS and NGS
• Attention to detail in composing, typing and proofreading materials.
• Establish priorities and meet deadlines. Must be able to work in a fast-paced environment and demonstrate the ability to multi- task and handle multiple competing tasks and projects.
• Bilingual Spanish a plus, but not be required.
  
  
  

Education: High school Diploma/GED and four years of related experience or training; equivalent combination of education and experience.

Essential Requirements

Valid California Driver’s License and reliable transportation, or acceptable substitute, required

NLACRC Offers An Excellent Benefits Package

We offer employees a variety of health and dental plans:

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option (at manager's discretion after 90-days continuous employment)
  
  
  

Please note that benefit costs are pro-rated for part-time employees.

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Compensation

This position is an exempt. Regular salary $28.06- $38.67 per hour.

NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

This position is exempt.