Community Services Specialist - Perf QA Specialist - Job #863

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

Department - Community Services

Supervision

Receives general supervision from the Community Services Supervisor.

Scope

Position will perform a variety of functions that supports service providers in continually improving service levels through consultation on related regulation, best practices, program monitoring, problem identification and exploration, complaint investigation, and providing group and individual training.

EXAMPLES OF DUTIES : (These are examples of the types of duties that may be performed. Additional duties may be added.)

• Serves as a “Quality Assurance Liaison” to designated service providers and monitors those services for compliance with program designs, consumer satisfaction, effectiveness in delivering intended outcomes, and compliance with regulatory and/or statutory requirements.
• Act as subject matter expert and provide support and technical assistance to regional center staff and service providers about performance measures.
• Manages the receipt, tracking, investigation, and resolution process for Whistleblower Complaints involving service providers.
• Writes detailed reports of evaluation findings, advises service providers on implementing corrective actions, and follow-up on implementation.
• Collaborates with other Community Services Specialists such as Quality Assurance (QA) and Resource Developer (RD) as needed for investigations, monitoring, follow-up activities and reporting.
• Represents the agency in transactions with Community Care & Health Care Licensing, the Department of Developmental Services, community agencies, and regulatory agencies.
• Internal liaison to Contract Administration and external liaison to Department of Developmental Services (DDS) for Service Provider Investigations and outcomes.
• Monitor and maintain Whistleblower Complaints and Audit Reports.
• Participate in the implementation of the Service Provider Quality Incentive Program, maintain records, and develop reports on the effectiveness of the outcome measures as established by DDS and NLACRC.
• Prepare information material and provide trainings to Service Providers as needed per identified trends, and for new initiatives related to the Quality Incentive program and other related areas.
  
  
  

Employment Standards

Any combination equivalent to or likely to provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be: A Bachelor’s degree in a related field and four years of related experience; or a Bachelor’s degree and five years of related regional center experience. A Master’s degree in a related subject may be substituted for two years of experience. Reliable transportation, valid CDL and acceptable driving record (or acceptable substitute) required.

Skills And Abilities

Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.

Knowledge : Developmental or related disabilities, social service provision.

Skills: Customer service, relationship building experience, and an understanding of regional center services and community resources. Must work successfully with people from a variety of cultures and backgrounds. Ability to understand and apply regulatory and statutory information during reviews or investigation. Decision making, collaborative problem resolution, comprehending and communicating complex information, written and verbal communication. Ability to develop and facilitate trainings. Ability to remain objective while conducting investigation.

Education/Experience : Bachelor’s Degree in social work, psychology, or a closely related field from a four-year college or university and with related experience.

Essential Requirements

Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver’s License and reliable and transportation, or acceptable substitute, required.

NLACRC Offers an Excellent Benefits Package:

We offer employees a variety of health and dental plans.

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid option ( must be a California Resident )
  
  
  

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Compensation

This position is non-exempt. Regular Salary: $28.91 - $31.91per hour.