What are the responsibilities and job description for the Client Solutions Specialist position at North Lawndale Employment Network?
About the job
North Lawndale Employment Network is a comprehensive workforce development agency on Chicago’s West Side dedicated to advancing the economic outcomes of the community’s residents through innovative employment initiatives, including our social enterprises. In August 2021, North Lawndale Employment Network transitioned to a new campus which features a premier community café for residents and stakeholders.
North Lawndale Employment Network seeks a Client Solutions Specialist who will serve as the primary point of contact for case management services for NLEN clients, including determining eligibility through group orientations and assessments. This role supports clients in navigating available program services, connecting them with relevant resources, and assisting with their transition into unsubsidized employment. Additionally, the position offers career counseling, financial coaching, and job retention support for a caseload of NLEN clients.
Responsibilities include :
- Screens participants for training to determine suitability for program and likelihood of successful placement.
- Maintains and develops case notes of all activities in the electronic system for all applicants in conjunction with client’s hard file as required documentation.
- Conducts individual counseling sessions.
- Prepares Individual Employment Plan (IEP) to discuss realistic short-and / or long-term goal(s)with clients.
- Implements client management systems, Salesforce, ECM, Career Connect& Illinois workNet
to successfully route participants through various stages
Mentoring
Assist in removing technical barriers such as daycare, transportation, lack of uniforms or interviewing clothing.
Assist in removing self-imposed barriers such as only wanting to work in a certain geographic location, and time frame.
Assist in generating job leads and publishing the job order.
Ensure clients are job ready by understanding appropriate business attire, behavior, and attitude.
Financial Coaching
Develop plans of action and provide tools, resources, and accountability to the participant to help them meet their goals.
Document results, conduct accurate measurements, and generate outcome reports.
Utilizes client management system to successfully route participants through various stages, resulting in the completion of IEP and financial goals and as applicable.
Update Individual Employment Plan (IEP) to discuss realistic short-and / or long-term goal(s) with participants.
Administrative
Perform data entry utilizing Salesforce, ECM, Career Connect, Illinois workNet, and other custom databases.
Conduct research and compile results as requested.
Assists program staff with various projects including but not limited to outreach when needed.
Prepare for job fairs, exhibits, and presentation materials / plans.
Maintains baseline knowledge of relevant program and service / training-related terminology.
Track and manage correspondence and documents for contracts and provider placements.
Other duties as assigned.
Social Media
Provide monthly information to a department head for submission to Director of Development for use on social media.
Qualifications :
Benefits :
Comprehensive benefits package includes :
North Lawndale Employment Network is an Equal Opportunity Employer.
The salary range for this position is $55,000-$60,000 depending on relevant experience.
Salary : $55,000 - $60,000