Front Desk Agent

Welcome to Ashland Springs Hotel, where history meets hospitality! We are seeking a friendly, professional, and detail-oriented individual to join our team as a part-time Front Desk Agent. In this role, you will be the face of our hotel, ensuring each guest receives a warm welcome and exceptional service throughout their stay. If you thrive in a fast-paced environment and have a passion for helping others, we would love to hear from you. Join us and be a part of a team that creates memorable experiences in our charming historic hotel.

About the Role:

As a Front Desk Agent at Ashland Springs Hotel, you will play a crucial role in providing exceptional customer service and ensuring a positive guest experience. Your main responsibility will be to greet and assist guests upon their arrival, check them in and out, and provide information about hotel amenities and local attractions. You will also handle guest inquiries, requests, and complaints, and strive to resolve any issues in a timely and professional manner. Additionally, you will be responsible for managing reservations, coordinating with other hotel departments, and maintaining a clean and organized front desk area.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in a hotel or hospitality setting.
• Excellent communication and interpersonal skills, with the ability to interact with guests and colleagues in a professional and courteous manner.
• Strong organizational and multitasking abilities, with the capacity to handle multiple tasks and prioritize effectively.
• Proficiency in computer systems and software, including reservation and front desk management systems.

Preferred Qualifications:

• Associate or bachelor's degree in hospitality management or a related field.
• Previous experience as a Front Desk Agent or in a similar role in a luxury or upscale hotel.
• Knowledge of local attractions, restaurants, and entertainment venues to provide personalized recommendations to guests.
• Fluency in multiple languages, particularly Spanish or French, to better assist international guests.
• Certification in customer service or hospitality training programs.

Responsibilities:

• Greet and welcome guests in a friendly and professional manner upon their arrival at the hotel.
• Check guests in and out, ensuring all necessary documentation is completed accurately and efficiently.
• Provide information to guests about hotel facilities, services, and local attractions, and assist with making reservations or arrangements as needed.
• Handle guest inquiries, requests, and complaints, and escalate any issues to the appropriate department or manager for resolution.
• Manage and update room reservations, ensuring accuracy and efficiency in the booking process.

Skills:

In this role, you will utilize your excellent communication and interpersonal skills to provide exceptional customer service and create a welcoming atmosphere for guests. Your organizational and multitasking abilities will be essential in managing reservations, handling guest inquiries, and resolving any issues that may arise. Proficiency in computer systems and software will enable you to efficiently check guests in and out, update room reservations, and access necessary information. Additionally, your knowledge of local attractions and ability to provide personalized recommendations will enhance the guest experience. Fluency in multiple languages, if applicable, will allow you to better assist international guests and cater to their specific needs.

Why work for us?

• A Retirement plan through the company sponsored 401k plan which includes a company match
• Local Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)
• Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)
• Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!

**We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Compensation details: 16-16 Yearly Salary