What are the responsibilities and job description for the Front Desk Agent position at North Pacific Management Inc.?
About the Role: Full-Time Front Desk Agent,
The Front Desk Agent at Red Lion Port Angeles in Washington plays a crucial role in creating a welcoming and efficient environment for guests. This position is responsible for managing the front desk operations, ensuring that all guests receive exceptional service from check-in to check-out. The Front Desk Agent will handle reservations, provide information about the resort and local attractions, and address any guest inquiries or concerns promptly. By maintaining a high standard of professionalism and hospitality, the Front Desk Agent contributes significantly to the overall guest experience and satisfaction. Ultimately, this role is vital in fostering a positive image of the resort and encouraging repeat visits.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in hospitality.
Preferred Qualifications:
- Experience with property management software.
- Bilingual abilities to assist a diverse range of guests.
Responsibilities:
- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
- Manage check-in and check-out processes efficiently, including handling payments and issuing room keys.
- Answer phone calls and respond to inquiries regarding reservations, services, and local attractions.
- Maintain accurate records of guest information and reservations in the property management system.
- Address guest complaints and concerns with professionalism, ensuring a satisfactory resolution.
Skills:
The required skills for this position include strong communication and interpersonal abilities, which are essential for interacting with guests and providing excellent service. Organizational skills are crucial for managing multiple tasks, such as handling reservations and maintaining accurate records. Problem-solving skills are also important, as the Front Desk Agent must address guest concerns effectively and efficiently. Preferred skills, such as familiarity with property management software, enhance the ability to perform daily tasks with greater efficiency. Additionally, bilingual abilities can significantly improve guest interactions, making the resort more accessible to a wider audience.
Why work for us?
- A Retirement plan through the company sponsored 401k plan which includes a company match
- Local Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)
- Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)
- Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!
**We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
Compensation details: 18 Hourly Wage
