Patient Care Coordinator

Job Summary

Patient Care Coordinators handle the clinic's clerical responsibilities of patient care. They present themselves as professionals while carrying out these duties. A Patient Care Coordinator's image and presentation to patients are a reflection both on the doctors and on our Practice. Through teamwork, patient care coordinators keep the office flow moving in a smooth and efficient manner, while maintaining a positive, respectful, and caring attitude toward patients, doctors and co-workers.

Patient Care Coordinators should have excellent communication and organizational skills, be level-headed, dependable, courteous, compassionate, able to multitask, receptive to new ideas, ability to prioritize, self-motivator, good math and windows-based computer skills, problem solving abilities, and willing to take initiative.

Essential Functions/Responsibilities:

All shall be performed in accordance with OSHA, DEA, HIPAA, and NPOS guidelines and expectations.

• Promptly and energetically greet all incoming patients and visitors
• Answer phones promptly, with a smile, assist caller or take messages and relay to appropriate persons.
• Schedule appointments
• Review patient registration information for accuracy and thoroughness
• Copy insurance card and drivers' licenses, get signature on consent, financial, and HIPAA forms, and set up charts
• Input patient demographics into the computer
• Note any health conditions on patient's file and in system
• See that there is a current completed verification form for all patients
• Collect estimated payments and co-pays from all patients at time of appointment
• Prepare and update charts for established scheduled patients
• When appropriate, give patients information on Care Credit options
• Keep patients informed when schedule is running late
• Answer basic clinical questions for patients
• Along with surgical assistants, keep Doctors informed of any schedule changes
• Evaluate the Appointment Schedule daily for accuracy and efficiency; make schedule changes as necessary
• Confirm patient appointments prior to the appointment day
• Check and straighten reception area and bathroom at end of morning and afternoon
• Transfer to and request charts from other clinics, as necessary
• Daily empty and distribute items from incoming couriers and prepare outgoing couriers
• Evaluate charts for following day's patients
• Promptly file charts and paperwork
• Duplicate x-rays; return to referring doctor and/or give to business office if needed for insurance claims
• Send treatment letters and referral forms to referring doctors
• Daily turn on/off equipment
• Be able to operate all front office equipment
• Travel to other offices, as needed
• Inventory office supplies and reorder through the Patient Care Coordinator Manager
• Keep work areas clean and neat
• Know and be able to implement emergency management protocols
• Inform Patient Care Coordinator Manager of any staff or patient issues, concerns, or conflicts
• Be proficient in the use of the Practice Management software system
• Have a working knowledge of dental/medical terminology
• Have a working knowledge of insurance participation and verification,
• Be accurate in all computer input
• Be willing to help with any additional tasks as designated by the managers or Doctors
• When clerical responsibilities are complete, assist co-worker