What are the responsibilities and job description for the Conference Services Manager position at North Point Hospitality Group?
Essential functions:
A Hotel Convention Services Manager plays a crucial role in ensuring the successful planning, coordination, and execution of meetings, conventions, and events hosted within the hotel. This position requires strong organizational skills, attention to detail, effective communication, and the ability to thrive in a fast-paced, customer-focused environment within the hospitality industry.
- Client Relations:
- Serve as the main point of contact for clients organizing meetings, conventions, and events.
- Conduct initial meetings with clients to understand their event objectives, preferences, and special requirements.
- Maintain regular communication with clients throughout the planning process to provide updates and gather feedback.
- Event Planning and Coordination:
- Created detailed banquet event orders to ensure all clients’ needs are relayed to the banquet management team.
- Coordinate logistical aspects such as room setups, catering, audio-visual requirements.
- Collaborate with internal departments (e.g., banquets, sales, housekeeping) to ensure all client needs and expectations are met.
- On-Site Event Management:
- Oversee the setup, execution, and breakdown of events to ensure they run smoothly and according to plan.
- Address any issues or concerns that arise during events promptly and professionally.
- Client Satisfaction and Post-Event Evaluation:
- Conduct post-event evaluations to gather feedback from clients and attendees.
- Analyze event successes and areas for improvement to enhance future event planning and execution.
- Prepare event summaries and reports for clients and management.
Skills and Qualifications:
- Proven experience (typically 2-3 years) in event planning and management, preferably within a hotel or hospitality environment.
- Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
- Excellent interpersonal and communication skills, with the ability to build rapport with clients, vendors, and internal teams.
- Proficiency in event management software (SalesForce/ Delphi) and Microsoft Office Suite (e.g., Excel, Word, PowerPoint).
- Knowledge of hotel operations and services, including catering, audio-visual, and room setups.
Other Duties:
Please note that this description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Requirements:
- Bachelor’s degree in Hospitality Management, Event Planning, Business Administration, or a related field preferred.
- Hotel Conference Services Managers often work long hours, including evenings and weekends, to oversee events and accommodate client schedules.
Core Competencies:
All North Point Hospitality employees are expected to exhibit the following behaviors in performing their job duties:
- Professionalism
- Ability to delight internal and external customers by anticipating needs and responding in a timely, friendly, helpful manner
- Consistently caring and respectful attitude toward others
- Act as a gracious host to all property guests, vendors and candidates for employment
