What are the responsibilities and job description for the Executive Housekeeper position at North Point Hospitality Group?
At North Point Hospitality we serve our guests and each other with enthusiasm and care. You will Beekeeper to keep you informed, and a competitive benefits package. Need money now? Access your pay on-demand between regular pay days!
As a member of the hotel Management Team, the Director/ Executive Housekeeper is responsible for the proper staffing and effective operation of all housekeeping functions for the property, including ensuring adherence to Company standards.
Essential Functions:
- Manages work activities of North Point Hospitality Laundry and Housekeeping staff
- Works closely with contract labor management partners to provide feedback on quality of work
- Uses technology for communication, scheduling and operational functions
- Ensures North Point Employees complete training as required including safety training and standard operating procedures to all housekeeping personnel as directed by management
- Ensures adherence to company quality standards by inspecting rooms, including deep cleans
- Distributes keys and work assignments to staff
- Addresses guest complaints regarding housekeeping service or equipment
- Selects and schedules housekeeping personnel
- Assures housekeeping staff is practicing efficient and effective procedures
- Monitors linen and guest supply inventory; places supply orders and reconciles invoices
- Using technology, records and reports any maintenance repairs to maintenance staff; records repair information in maintenance log
- Completes follow-up on vacant or occupied rooms
- Assumes function of Housekeeper as necessary
- Takes control of lost and found items as appropriate
Supervisory Responsibility: Manages North Point Hospitality Housekeeping and Laundry Staff
Work Environment: Semi-professional work environment which requires uniform dress. May interact with guests as well as other employees or vendors. May require exposure to extreme temperatures, chemicals.
Other Duties:
- Please note that this description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Requirements:
- High school or equivalent education/experience required.
- At least five years hotel housekeeping experience. Three years supervisory/management experience strongly preferred.
- Experience with FOSSE strongly desired
- Marriott/AC Hotel experience strongly preferred
- Experience working alongside contract labor strongly preferred
Physical Demands: Frequent standing, walking, pushing, pulling, bending, reaching and lifting up to 25 lbs. May also be required to use close vision, both fine and gross motor skills
Core Competencies: All North Point Hospitality employees are expected to exhibit the following behaviors in performing their job duties:
- Professionalism
- Ability to delight internal and external customers by anticipating needs and responding in a timely, friendly, helpful manner
- Consistently caring and respectful attitude toward others
- Act as a gracious host to all property guests, vendors and candidates for employment
Core Manager Competencies: North Point Hospitality Managers are expected to exhibit the following behaviors in the execution of their job duties:
- Act with Managerial Courage
- Anticipate and address department needs
- Build an effective team
- Communicate effectively
