What are the responsibilities and job description for the Night Audit Lead position at North Point Hospitality Group?
SUMMARY:
As part of the NPH Team, the Night Audit Supervisor ensures an excellent guest experience throughout the evening/night by responding to guest needs and providing a warm welcome.
Essential Functions:
- Engages with guests to ensure satisfaction and address concerns when needed
- Trains and develops Front Desk Associates
- Oversees transactions, billing and rate management
- Interacts with other departments to meet guest needs
- Balances and audits all Front Office postings and settlements.
- Balances all credit cards, direct bills, and miscellaneous charges from all shifts.
- Consistently provides exceptional customer service by exceeding guests expectations.
- Communicates information regarding guests’ needs to other team members and departments.
- Meets all in-service requirements, complies with all system policies and procedures.
- Creates and communicates staffing schedule; ensures proper staffing levels for each shift.
- Works with Manager to train and develop Night Audit Associates.
- May respond to escalated guest complaints; provide counsel to Front Desk Agents on responding to customer needs/ complaints.
- Pep on Q understanding
- Choice
Supervisory Responsibility: Supervises Overnight Office Staff
Please note that this description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Qualifications and Skills:
- High School diploma; Bachelor’s Degree preferred
- 2 years’ experience in hospitality, customer service or similar environment
- Knowledge of accounting principles.
- Proficient in Windows, Excel, Email and Word.
- Strong problem solving and troubleshooting abilities.
- Effective communication skills.
- Capable of handling high pressure situations and maintaining composure.
Work Environment: Semi-professional environment may require uniform dress; high level of verbal and written interaction with both internal and external customers.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds, as well as to reach and bend. Must be able to stand or walk for 8 hours.
Core Competencies: All North Point Hospitality employees are expected to exhibit the following behaviors in performing their job duties:
▪ Professionalism
▪ Ability to delight guests by anticipating needs and responding in a friendly, helpful manner
▪ Consistently caring and respectful attitude toward internal and external customers
▪ Act as gracious host to all guests
Benefits:
- Employer subsidized medical insurance plans
- Vision & Dental
- Vacation / Holiday pay
- 401k and Roth Retirement Savings programs
- Employee Wellness Program
- Free access to financial education platform
- Employer-paid Accidental Death and Dismemberment Insurance
- Travel discounts on room rates and food/beverage purchases through the hotel brand
- Flexible Spending Account
- Group Life Insurance for spouse and/or children
- Critical Illness Coverage
- Short Term Disability Insurance
About North Point Hospitality Group:
Founded in 1978, North Point Hospitality is a multi-brand hotel development and management company based in Atlanta, GA. Our philosophy centers around developing upscale, brand-defining hotels in prime markets, partnering with industry leaders such as Hilton and Marriott. With a proven track record, North Point and its affiliate companies have developed 29 hotels from the ground up with a total investment over $540 million. The company currently owns and operates 8 hotels in the southeast, including 7 Hilton and Marriott brands. An additional 6 hotels are either under construction or in active development.
