What are the responsibilities and job description for the Night Auditor/ Overnight Desk Agent position at North Point Hospitality Group?
Essential Functions:
Registers guests
Checks out guests and settles accounts
Provides general information to guests (i.e. directions, restaurant hours etc.)
Balances and audits all Front Office postings and settlements
Updates daily checklist and guest history
Balances all credit cards, direct bills, and miscellaneous charges from all shifts
Closes the food and beverage point of sale system and balances all room charges from outlets
Starts close-out process; prints and distributes Night Audit Report Packets
Consistently provides exceptional customer service by exceeding guests expectations
Takes ownership of all guest complaints and rectifies the complaints quickly and efficiently
Communicates information regarding guests’ needs to other team members and departments
Supervisory Responsibility:
None
Work Environment: Professional work environment requiring uniform professional dress; requires high level of verbal and written communication required with both internal and external customers.
Other Duties:
Please note that this description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Requirements:
High School diploma or GED
3-year experience in hotel front desk desired
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
Frequent use requires close vision, repetitive motion; bending; frequent standing (up to 8 hours) walking, reaching, occasional lifting up to 25 lbs.
