What are the responsibilities and job description for the Night Desk Clerk position at North Point Hospitality Group?
SUMMARY:
As part of our team, the Night Auditor will work on a rotating basis in some or all of the areas of the Front Office, including Reception, Cashier, Telephone and Accounting. He/she will respond to guest needs and take appropriate action to ensure a positive guest experience.
Essential Functions:
- Registers guests.
- Checks out guests and settles accounts.
- Provides general information to guests (i.e. directions, restaurant hours etc.).
- Balances and audits all Front Office postings and settlements.
- Updates daily checklist and guest history.
- Balances all credit cards, direct bills, and miscellaneous charges from all shifts.
- Closes the food and beverage point of sale system and balances all room charges from outlets.
- Starts close-out process; prints and distributes Night Audit Report Packets.
- Consistently provides exceptional customer service by exceeding guests expectations.
- Takes ownership of all guest complaints and rectifies the complaints quickly and efficiently.
- Communicates information regarding guests’ needs to other team members and departments.
Please note that this description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Qualifications and Skills:
- At least 1 year in a hotel or a related field.
- Hight school diploma or equivalent.
- Basic knowledge of accounting principles.
- Proficient in Windows, Excel, Email and Word.
- Strong problem solving and troubleshooting abilities.
- Effective communication skills.
- Ability to work independently with minimal supervision.
- Capable of handling high pressure situations and maintaining composure.
- Flexible rotting schedule and ability to attend mandatory meetings.
Work Environment:
Professional work environment requiring professional or uniform dress; high level of verbal and written communication required with both internal and external customers.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
▪ Frequent use requiring close vision, repetitive motion; bending; frequent standing, walking, reaching, occasional lifting up to 10 lbs.
Core Competencies: All North Point Hospitality employees are expected to exhibit the following behaviors in performing their job duties:
▪Professionalism
▪ Ability to delight guests by anticipating needs and responding in a friendly, helpful manner
▪ Consistently caring and respectful attitude toward internal and external customers
▪ Act as gracious host to all guests
Benefits:
- Employer subsidized medical insurance plans
- Vision & Dental
- Vacation / Holiday pay
- 401k and Roth Retirement Savings programs
- Employee Wellness Program
- Free access to financial education platform
- Employer-paid Accidental Death and Dismemberment Insurance
- Travel discounts on room rates and food/beverage purchases through the hotel brand
- Flexible Spending Account
- Group Life Insurance for spouse and/or children
- Critical Illness Coverage
- Short Term Disability Insurance
About North Point Hospitality Group:
Founded in 1978, North Point Hospitality is a multi-brand hotel development and management company based in Atlanta, GA. Our philosophy centers around developing upscale, brand-defining hotels in prime markets, partnering with industry leaders such as Hilton and Marriott. With a proven track record, North Point and its affiliate companies have developed 29 hotels from the ground up with a total investment over $540 million. The company currently owns and operates 8 hotels in the southeast, including 7 Hilton and Marriott brands. An additional 6 hotels are either under construction or in active development.
