What are the responsibilities and job description for the Sales Manager position at North Point Hospitality Group?
SUMMARY:
As part of the North Point team, the Sales Manager is responsible for the full sales cycle for assigned property or properties.
Essential Functions:
- Handles a high volume of customer inquiries for individual business travel while ensuring each guest feels taken care of in a professional and friendly manner.
- Solicits new accounts to meet/exceed room revenue goals. This will consist of telephone solicitation, outside sales calls, trade shows, site inspections and written communication.
- Solicits existing accounts to meet/exceed revenue goals. This will consist of telephone solicitation, outside sales calls, trade shows, site inspections and written communication.
- Prepares correspondence to customers, internal booking reports and file maintenance.
- Communicates with other departments to ensure reservations are complete to customer satisfaction.
- Participates in pre-convention meetings, training and other sales related meetings as required.
- Attends community/social events and industry meetings.
- Develops/maintains knowledge of market trends, competition and customers.
- Meets productivity goals as assigned by VP Sales & Marketing
Please note that this description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Qualifications and Skills:
- Bachelor's degree preferred.
- Minimum of 2 years of Hotel sales experience or minimum of 3 years of general hotel experience.
- Must be proficient in Microsoft Word, Outlook and Excel
- High level of verbal and written communication skills.
- Must be flexible to work some evenings and weekends
- Customer service orientation with a friendly and outgoing personality.
- Strong problem-solving skills and the ability to handle challenging situations calmly and effectively.
Work Environment:
Professional work environment requiring business casual dress; frequent interactions with guests/clients. May require standing or sitting for extended periods; work on a computer monitor and use of basic office equipment.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
▪ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to occasionally lift or transfer office products and supplies, up to 10 pounds.
Core Competencies: All North Point Hospitality employees are expected to exhibit the following behaviors in performing their job duties:
▪ Professionalism
▪ Ability to delight guests by anticipating needs and responding in a friendly, helpful manner
▪ Consistently caring and respectful attitude toward internal and external customers
▪ Act as gracious host to all guests
Benefits:
- Employer subsidized medical insurance plans
- Vision & Dental
- Vacation / Holiday pay
- 401k and Roth Retirement Savings programs
- Employee Wellness Program
- Free access to financial education platform
- Employer-paid Accidental Death and Dismemberment Insurance
- Travel discounts on room rates and food/beverage purchases through the hotel brand
- Flexible Spending Account
- Group Life Insurance for spouse and/or children
- Critical Illness Coverage
- Short Term Disability Insurance
About North Point Hospitality Group:
Founded in 1978, North Point Hospitality is a multi-brand hotel development and management company based in Atlanta, GA. Our philosophy centers around developing upscale, brand-defining hotels in prime markets, partnering with industry leaders such as Hilton and Marriott. With a proven track record, North Point and its affiliate companies have developed 29 hotels from the ground up with a total investment over $540 million. The company currently owns and operates 8 hotels in the southeast, including 7 Hilton and Marriott brands. An additional 6 hotels are either under construction or in active development.
