What are the responsibilities and job description for the Client Experience Specialist position at North Point Outdoors?
Client Experience Administrator
Purpose & Description
This role executes an elevated level of client service experience for new and existing clients. This individual is responsible for efficient communication and maintaining a streamlined process for clients, proactively supporting the sales team, and performing duties related to front desk management. Being the first face and voice of North Point Outdoors, this person plays an integral role in introducing and maintaining the North Point Difference.
Hours
Monday-Friday 8:00 AM – 4:00 PM
Responsibilities
Front Desk Management
- Office Greeter
- Inbound call and email management.
- Oversee clerical tasks such as sorting, scanning and mail delivery.
- Assist with company functions such as luncheon, dedicated events, and meetings
Client Experience Administration
- Execute the North Point Difference of Customer Service
- Manage Software Contacts
- Daily Review of Tasks and Issues
- Request Service Reviews
- Irrigation & Fertilization Service Scheduling (High Volume Spring and Fall)
Client Experience Sales
- Assist Residential Sales Team with Client Communication
- Manage Microsoft Bookings
- Client Opportunity Follow-up Calls
- Distribute Marketing Blast
- Residential Client Receivables
Assistant to Office Manager
- Weekly Collaborations with Office Manager to discuss Client Experience
- Running local errands as part of office supply replenishments
- Assist additional administrative duties as assigned by office manager.
- Support with Seasonal Tasks
Job Requirements
- Associate degree preferred, high school diploma required.
- Experience with all MS Office applications including Word, Excel, PowerPoint, Outlooks and Bookings.
- Excellent oral and written communicator with a friendly disposition eager to work with clients and other team members.
- Highly motivated self-starter with ability to multitask and complete assignments within deadlines in an organized manner
- Willingness to learn the Landscape and Snow & Ice industry basics
- Dependable and punctual