Marine Service Manager

We are seeking a highly motivated and experienced Marine Service Manager to lead our service team and oversee all aspects of yacht maintenance, repair, and commissioning. This role requires strong leadership, technical expertise, and a customer-centric approach to ensure the highest quality of service. The Marine Service Manager will work closely with customers, vendors, and the NPYS sales team to provide seamless after-sales support and ongoing service solutions.

Key Responsibilities

• Oversee daily operations of the marine service department, ensuring efficiency and quality control.
• Manage and support a team of service advisors and technicians to maintain high service standards.
• Coordinate boat commissioning, maintenance, and repair services for both new and brokerage boats.
• Work closely with customers to assess service needs, provide estimates, and ensure timely completion of work.
• Develop and maintain strong relationships with vendors and suppliers to ensure access to quality parts and materials.
• Implement and monitor service schedules, budgets, and workflow management to optimize efficiency.
• Ensure compliance with maritime safety regulations and industry best practices.
• Collaborate with the sales team to provide pre- and post-sale support, including boat deliveries and customer orientations.
• Manage warranty claims and coordinate with manufacturers for service-related issues.
• Maintain accurate records of service work, invoices, and customer interactions.

Qualifications & Skills

• Marine industry experience required—preferably in yacht service, boat maintenance, or a related field.
• Strong knowledge of boat systems, including electrical, mechanical, and rigging components.
• Proven leadership skills with the ability to motivate and manage a team.
• Excellent communication and customer service skills to ensure a high level of client satisfaction.
• Strong organizational and problem-solving abilities to handle multiple projects simultaneously.
• Familiarity with marine service software and documentation processes.
• Ability to work in a fast-paced, hands-on environment with attention to detail.
• Must have a valid driver’s license and the ability to travel locally as needed.

Preferred Qualifications

• Technical certifications (ABYC, NMEA, or similar) are a plus.
• Experience in warranty service management and vendor negotiations.
• Knowledge of sailboats, powerboats, and multihulls, particularly the brands NPYS represents.

Job Type: Full-time

Pay: $72,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Work Days:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $72,000 - $80,000