Pool Manager

Job Title: Pool Manager Department: Aquatics

Reports to: Youth Activities & Aquatics Director Effective Date: 2025

Job Summary:

The Pool Manager is responsible for overseeing the day-to-day operations and management of the pool facility, ensuring a safe, clean, and enjoyable environment for all patrons. This role involves supervising pool staff, maintaining pool equipment, ensuring safety regulations are followed, and handling customer service. The Pool Manager will also coordinate pool activities, such as swim lessons, events, and recreational programs, and work to maintain a high standard of service and facility cleanliness.

Key Responsibilities:

• Facility Operations:

• Oversee the daily operations of the pool, including opening, closing, and ensuring cleanliness and safety at all times.
• Monitor pool water quality, including chemical testing, balancing, and maintenance of pool filtration and equipment.
• Maintain and ensure compliance with all safety standards, health codes, and regulations, including managing lifeguard schedules, swimming programs, and pool maintenance schedules.
• Staff Management:

• Schedule, and supervise pool staff, including lifeguards, swim instructors, and Check- In attendants.
• Provide ongoing training
• Conduct regular performance evaluations and provide feedback to staff to maintain high performance and morale.
• Enforce staff adherence to safety and operational procedures.
• Safety & Risk Management:

• Enforce safety policies and emergency procedures, ensuring that staff are prepared to handle emergency situations.
• Maintain and update safety equipment, first aid kits, and other necessary supplies.
• Respond to accidents, injuries, and incidents, documenting and reporting as needed.
• Conduct regular safety drills and pool inspections to ensure compliance with health and safety regulations.
• Customer Service:
  

• Ensure a positive experience for all pool patrons by providing exceptional customer service, addressing concerns, and resolving issues.
• Address customer inquiries, complaints, and feedback in a timely and professional manner.
• Maintenance & Facility Cleanliness:

• Ensure the cleanliness and appearance of the pool area, restrooms, and surrounding facilities.
• Oversee the maintenance of pool equipment, pool deck, furniture, and other pool amenities.
• Coordinate with maintenance or cleaning staff to ensure high standards of cleanliness and hygiene are maintained.

Qualifications:

Education:

High school diploma or equivalent required.

Certification in lifeguard training, first aid, and CPR (or willingness to obtain).

CPO certification or willingness to get certification

Experience:

2 years of experience working in a pool or aquatic environment.

Experience in lifeguarding and facility management.

Knowledge of pool operations, maintenance, and safety regulations.

Skills & Abilities:

Strong leadership and organizational skills.

Ability to train, motivate, and supervise a team effectively.

In-depth knowledge of pool maintenance, water chemistry, and safety protocols.

Excellent communication skills, both written and verbal.

Ability to provide exceptional customer service and maintain positive relationships with patrons.

Proficient in computer software for scheduling, reporting, and tracking pool activities.

Certifications:

Lifeguard Certification (American Red Cross or equivalent).

CPR and First Aid certification.

Pool Operator certification (CPO)

Physical Requirements:

Ability to work outdoors in various weather conditions.

Must be able to swim and perform lifeguard duties as needed.

Ability to lift up to 50 lbs and move pool equipment.

Ability to stand for long periods, walk, bend, and engage in physical activities.

Working Conditions:

Work schedule includes weekends, evenings, and holidays, depending on facility hours and programming.

May be required to work in an outdoor pool

Occasional overtime during peak seasons or special events.