Personal Lines Associate Account Manager

Description

WHY NORTH RISK PARTNERS

Are you interested in doing work that matters everyday with an organization intentional about building and living out a values-driven team culture? North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals. We provide expertise in Commercial Lines, Employee & Individual Benefits, Personal Lines, Surety, Claims, and Risk Management. Our team consists of over 450 employees working in over 30 locations across five states, including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska. 

At North Risk Partners, our #oneTEAM lives out #oneMISSION: to provide extraordinary #service to our clients, to each other, and to our communities while living out our core values each day. Our team environments are designed to provide #oneTEAM members opportunity to focus on collaborative relationships (clients and team), variety from day-to-day, constant learning, and the tools and resources to learn and grow at work and in life. 

JOB SUMMARY

We are looking for a proactive and customer-focused Personal Lines Associate Account Manager to serve as the primary point of contact for our clients. This position is responsible for answering questions, making policy changes, and working alongside others within the department in the management of personal accounts. The Personal Lines Associate Account Manager position requires a combination of excellent communication skills and a passion for delivering exceptional service.

ESSENTIAL RESPONSIBILITES

• Develop and maintain strong relationships with clients through advising and responding to all correspondence in a quick and accurate manner 
  • Timely and accurately process policy changes including mortgage changes, auto and property additions and deletions, address changes, and more 
  • Handle all cancellations with care, with adherence to E&O guidelines
  • Answer questions regarding all lines of coverage, and assisting with plan and/or carrier changes, claims, and billing 
• Review current insurance programs offering the right coverage at a competitive price
• Support Risk Advisors by exercising independent judgment and discretion to: 
  • Communicate and educate clients on policies as needed 
  • Evaluate and process client requests to ensure appropriate coverage is met 
  • Resolve inquiries on service problems, billing, and claims to ensure client satisfaction
• Work collaboratively on a team to monitor and complete tasks in different workflows including, but not limited to: shared email inboxes, phone ring groups, and the agency documentation system
• Maintain client files in the agency management system following standard company policies and procedures, ensuring #oneTEAM’s mission of service 
• Schedule, attend, and participate in personal lines meetings, trainings, and classes 
• Develop and maintain positive and effective relationships with partner insurance carriers
• Enter activity and other relevant documentation accurately into the company’s software system(s) in accordance with company procedures 
• Follow all federal and state regulations, and best practices for avoiding errors and omissions
• Continue professional development; pursue and maintain licensing and designations as applicable 
• Stay up to date on industry trends and best practices 

Requirements

 QUALIFICATIONS (Knowledge, Skills, & Abilities)

• A combination of education and experience generally attained through a high school degree, bachelor's degree, and a minimum of 3 years customer service experience 
• Willingness to obtain an insurance license 
• Demonstrated success in customer service 
• Excellent oral and written communication skills 
• Strong attention to detail with organizational skills, demonstrating ability to prioritize tasks effectively 
• Self-starter who takes initiative to identify problems and lead by example
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office suite 

BEHAVIOR EXPECTATIONS

• A role model for North Risk Partners’ core values, mission, and desired culture
• Demonstrate enthusiasm and a positive attitude
• Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
• A team player who collaborates and works well with his/her coworkers
• A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners

PHYSICAL REQUIREMENTS

• Perform under normal office conditions; may include lifting/carrying objects weighing up to 25 pounds
• Twist, bend, stoop, kneel, squat, stand, walk, and reach frequently
• Hear, speak, and effectively verbally communicate in the English language, including following oral and written instructions to communicate with people inside and outside of the organization
• Sit and a desk for extended periods of time and perform long hours of work sitting at a computer
• Move around office/building/facilities repeatedly throughout the day
• Apply manual dexterity, visual acuity and ability, for computer keyboarding, office equipment uses, review of detailed reports, information, fine print, and warning labels
• Must possess valid driver’s license and be able to travel to different North Risk Partners locations for meetings, as well as various locations throughout the state and potentially the region for client meetings
• Able to work a flexible work schedule, including overtime, nights, and weekends to attend events and meetings as needed

TOOLS AND EQUIPMENT USED

Incumbents must be able to use telephones, calculators, copy machines, computers, printers, and other office equipment.

WORK ENVIRONMENT

The work environment is primarily indoors. Exposure to a variety of weather conditions during work related travel and events held outside of the workplace will occur and I acknowledge that I have read, understood, and agree with the contents of this position description. I agree to use my best efforts to fulfill all expectations of the position. I also acknowledge that I am an at-will employee.

This job description does not necessarily list all the job functions or accountabilities of the job. Employees may be asked by management to perform additional duties and tasks. Management reserves the right to revise and update job descriptions at any time.

BENEFITS

We offer a comprehensive benefits package, including health, dental, vision, short-term and long-term disability, life, long-term care, 401(k) plan, and more. North Risk Partners is growing which means your career can too. #oneTEAM members receive continuing professional education and development, volunteer time off, paid time off, paid holidays, and hybrid work opportunities.