Private Client Account Manager

Description

WHY NORTH RISK PARTNERS

Are you interested in doing work that matters everyday with an organization intentional about building and living out a values-driven team culture? North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals. We provide expertise in Commercial Lines, Employee & Individual Benefits, Personal Lines, Surety, Claims, and Risk Management. Our team consists of over 450 employees working in over 30 locations across five states, including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska. 

At North Risk Partners, our #oneTEAM lives out #oneMISSION: to provide extraordinary #service to our clients, to each other, and to our communities while living out our core values each day. Our team environments are designed to provide #oneTEAM members opportunity to focus on collaborative relationships (clients and team), variety from day-to-day, constant learning, and the tools and resources to learn and grow at work and in life. 

JOB SUMMARY

We’re seeking an experienced and client-focused Private Client Account Manager who is responsible for managing and servicing high-net worth accounts, operating with the highest degree of professionalism, discretion, autonomy, and decision-making. This individual acts as a trusted advisor, maintaining strong relationships and delivering exceptional service to our high net-worth clientele. 

ESSENTIAL RESPONSIBILITES 

• Manage and service a portfolio of high-net worth clients, ensuring insurance coverage aligns with the evolving needs of the client
  • Handle policy renewals, endorsements, claims assistance, and account documentation with accuracy and care
  • Answer questions regarding all lines of coverage, and assist with plan and/or carrier changes, claims, and billing
• Support Risk Advisors by exercising independent judgment and discretion to:   
  • Analyze markets for competitive pricing and develop insurance solutions for current clients 
  • Review carrier quotes, look for gaps in coverage, prepare proposals, and maintain client applications
• Work independently to provide advice and counsel to assigned accounts, and identify potential coverage gaps 
• Build and maintain strong client relationships through regular communication and account reviews 
• Work closely with underwriters, carriers, and others to negotiate policy terms and coverage 
• Maintain client files and enter activity and other relevant documentation in the agency management system following standard company policies and procedures, ensuring #oneTEAM’s mission of service 
• Develop and maintain positive and effective relationships with partner insurance carriers
• Follow all federal and state regulations, and best practices for avoiding errors and omissions
• Continue professional development; pursue and maintain licensing and designations as applicable 
• Stay informed on market trends, carrier products, and regulatory changes to provide expert guidance

Requirements

QUALIFICATIONS (Knowledge, Skills, & Abilities)

•  A combination of education and experience generally attained through a high school degree, bachelor's degree, and a minimum of 3 years in private client service 
• Active property & casualty insurance license required 
• Strong knowledge of unique insurance coverages (yacht, helicopter, airplane, collective art, jewelry, etc)
• Demonstrated enthusiasm and positive attitude 
• Exceptional communication, relationship building, and client service skills
• Strong attention to detail with the ability to manage multiple accounts 
• Self-starter who takes initiative to identify problems and lead by example
• Ability to work in a fast-paced environment
• Proficiency in agency management software and Microsoft Office suite 

BEHAVIOR EXPECTATIONS

• A role model for North Risk Partners’ core values, mission, and desired culture
• Demonstrate enthusiasm and a positive attitude
• Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
• A team player who collaborates and works well with his/her coworkers
• A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners

PHYSICAL REQUIREMENTS

• Perform under normal office conditions; may include lifting/carrying objects weighing up to 25 pounds
• Twist, bend, stoop, kneel, squat, stand, walk, and reach frequently
• Hear, speak, and effectively verbally communicate in the English language, including following oral and written instructions to communicate with people inside and outside of the organization
• Sit and a desk for extended periods of time and perform long hours of work sitting at a computer
• Move around office/building/facilities repeatedly throughout the day
• Apply manual dexterity, visual acuity and ability, for computer keyboarding, office equipment uses, review of detailed reports, information, fine print, and warning labels
• Must possess valid driver’s license and be able to travel to different North Risk Partners locations for meetings, as well as various locations throughout the state and potentially the region for client meetings
• Able to work a flexible work schedule, including overtime, nights, and weekends to attend events and meetings as needed

TOOLS AND EQUIPMENT USED

Incumbents must be able to use telephones, calculators, copy machines, computers, printers, and other office equipment.

WORK ENVIRONMENT

The work environment is primarily indoors. Exposure to a variety of weather conditions during work related travel and events held outside of the workplace will occur and I acknowledge that I have read, understood, and agree with the contents of this position description. I agree to use my best efforts to fulfill all expectations of the position. I also acknowledge that I am an at-will employee. This job description does not necessarily list all the job functions or accountabilities of the job. Employees may be asked by management to perform additional duties and tasks. Management reserves the right to revise and update job descriptions at any time.

COMPENSATION AND BENEFITS

The estimated base salary range for this full-time position is $50,000 - $71,000 annually, plus benefits. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The hiring range represents the company’s good faith and reasonable estimate of the range of possible compensation at the time of posting.  

We offer a comprehensive benefits package, including health, dental, vision, short-term and long-term disability, life, long-term care, 401(k) plan, and more. North Risk Partners is growing which means your career can too. #oneTEAM members receive continuing professional education and development, volunteer time off, paid time off, paid holidays, and hybrid work opportunities.

Salary : $50,000 - $71,000