Customer Service Representative

Job Overview

North Salem State Bank is a leading company in our industry. We are proud of our 4.3 Glassdoor rating from our employees. We are now hiring a Customer Service Representative to help us keep growing. If you are excited to be part of a winning team, North Salem State Bank is a perfect place to get ahead. You will be glad you applied to North Salem State Bank.

Responsibilities

· Maintain and develop relationships with new and existing customers

· Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act, including accurate completion of Currency Transaction Report and Monetary Instrument Log screens in Teller Processing obtaining required customer information), complying with Customer Identification Program procedures for new customers, accurate completion of new account profiles, assisting the Compliance Department in identifying high risk accounts at account opening, and reporting suspicious activities to the Compliance Officer.

· Process deposits, withdrawals, bonds, cashier checks, money orders, loan payments and cash checks

· Calculate daily transactions using computer and/ or adding machines

· Count currency to and from customers, balance teller drawer, coin machine, vault and ATM proficiently

· Demonstrate professional appearance and image

· Answer phone calls in a timely and professional manner while having an extensive knowledge of banks products, services and banking solutions

· Process mail and night drop deposits in a timely manner

· Work with other tellers and employees as a team

· Good organizational and listening skills, flexible, resourceful and energetic

· Ability to work in a fast paced, high volume environment and the ability to multi-task

· Complete various internal forms as needed

· Participate in community activities as assigned in order to foster and develop customer relations

· Excellent communication skills

· Follow all company policies and procedures, and stay up to date with new regulations

· Follow all robbery and security procedures

· Complete all internal bank training courses as assigned

· Maintains customer confidence and protects bank operations by keeping information confidential

· Travel to other branches may be required if a teller is needed to fill in at another location

Qualifications

• Prefer cash handling experience
• Customer/Client focus
• Communication proficiency
• Organizational skills
• Technical capacity: this role routinely uses standard office equipment such as computers and phones
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular, timely attendance during assigned work hours, the ability to stand for extended periods of time. The physical agility to allow movement from place to place. Normal physical strength to handle routine office materials and tools. Normal dexterity of hands and fingers. Regular lifting and transporting up to 55 lbs. Occasional overtime or after hours’ work required.

Expected Hours of Work

· This can be a full or part-time position. Days of work are Monday through Friday, and typically every other Saturday. Shifts vary depending on location. Full time teller will work 30-40 hours per week. Part time tellers will work 29 hours or less per week. Overtime is not permitted unless authorized by a supervisor.

Education

• High School Diploma or G.E.D. required

Requirements

• Must be able to successfully pass a background and credit check and provide U.S. work authorization.
• Valid Driver’s License

Pay

• Starting at $17.00-18.00/hour

Benefits

• Medical, Dental and Vision insurance
• HSA Account with employer contribution
• 401(k)
• Life Insurance
• Aflac coverage at employee cost
• Vacation, Sick and Personal time off
• Employee Assistance Program
• Employee Stock Ownership Plan
• Free checking account with free checks

AAP / EEO Statement

North Salem State Bank is firmly committed to a policy of Equal Employment Opportunity and will administer its personnel policies and conduct its employment practices in a manner which treats each employee and applicant for employment on the basis of merit, experience and other work-related criteria without regard to race, color, religion, sex, national origin, ancestry, age, disability, genetic information, protected veteran status, or any other protected class under applicable local, state, and federal laws.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may evolve.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift

Ability to Relocate:

• Danville, IN 46122: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18