Remote Customer Service Representative

Job Description

North Florilda Village is seeking a dependable and customer-focused individual to join our team as a Customer Service Representative. As a representative of North Florida Village, you will serve as the primary point of contact for our customers and provide them with exceptional service and support. We are looking for a motivated individual who enjoys working with people and has a passion for delivering excellent customer service.

Key Responsibilities:

• Greet customers in a warm and friendly manner, both in person and on the phone
• Assist customers with inquiries, requests, and complaints in a timely and professional manner
• Utilize effective communication skills to provide accurate information and resolve customer issues
• Process payments, refunds, and exchanges accurately and efficiently
• Build and maintain strong relationships with customers to ensure satisfaction and loyalty
• Collaborate with other team members to ensure a smooth and positive customer experience
• Keep accurate records of customer interactions and transactions
• Identify and report any customer trends or issues to management for improvement
• Maintain a clean and organized work environment to promote a positive image for our customers

Qualifications:

• High school diploma or equivalent required
• Previous customer service experience preferred
• Excellent communication skills, both written and verbal
• Strong problem-solving and multitasking abilities
• Proficient in Microsoft Office and other basic computer applications
• Ability to remain calm and professional in challenging situations
• Strong attention to detail and accuracy
• Ability to adapt to a fast-paced environment and learn quickly
• Availability to work flexible hours, including evenings and weekends if needed

At North Florilda Village, we understand that our customers are the heartbeat of our business. We are looking for a candidate who shares our commitment to delivering exceptional customer service and has a positive attitude towards problem-solving. If you are a team player with a passion for providing outstanding service, we encourage you to apply for our Customer Service Representative position.

Please note that this position does not include any physical labor and is an office-based role. North Florilda Village is an equal opportunity employer and welcomes applicants from all backgrounds. We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within the company.

If you are ready to join a dynamic and customer-centric team, please submit your application today. We look forward to meeting you!

About North Service LLC

The Village at Gainesville is a nonprofit organization. That means our community and our sponsor company, SantaFe Senior Living, reinvest earnings to continually enhance services and programming for our residents.

As a nonprofit, we’re able to manage our financial resources in accordance with our mission, and our long-standing values are reflected in our governance and management. The Village is committed to helping older adults live their best lives.