Academic Counselor, Student Support and Advising Center

About North Shore Community College:

North Shore Community College is a diverse, caring, inclusive community that inspires our students to become engaged citizens and to achieve their personal, academic, and career goals through accessible, affordable, rigorous educational opportunities that are aligned with our region's workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges, which serves the 26 cities and towns north of Boston. Since its founding in 1965, NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers, and from five to 80 academic programs of study. Nearly 50,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).

Job Description:

Academic Counselor, Student Support and Advising Center

MCCC Unit Professional position, Grade 5

Campus Location: Lynn

Work Schedule: Monday - Friday: 9:00 am - 5:00 pm; 4 days on site, 1 day remote (telework is subject to change based on the needs of the department and/or College). There may be some evenings or weekends.

SALARY: Anticipated starting salary is $70,929.00 - $74,543.00. Actual salary will be commensurate with education and experience in accordance with the MCCC/MTA collective bargaining agreement. Full time benefited employees at North Shore Community College are eligible for a comprehensive benefits package offered through the Commonwealth of Massachusetts. Click HERE for a highlight of these benefits.

GENERAL STATEMENT OF DUTIES:

The position provides equitable (e.g., developmental and appreciative, based on student and situation) advising to new, returning and transfer students to integrate their academic, personal, career and educational goals. This role is part of the Student Support and Advising Center services that are offered on each campus. The position requires in depth knowledge of the College's academic programs and policy information needed to advise students. The position works one-on-one, group advising and virtual and in-person registration events for students. The incumbent is responsible for assigned hours in the Centers and other locations as well as the virtual environment.

ESSENTIAL FUNCTIONS:

• Provide Holistic Academic Counseling
  • Assist students in making a program of study/guided pathway selections based on their academic and career goals.
  • Review and interpret placement information in relation to course selection. Provide students with strategies to meet communication and math proficiency requirements if necessary.
  • Create Academic Plan for student in Navigate to meet the student's stated goal and timeline for completion
  • Review Time Management needs and course formats to identify the best combination to ensure the student's success.
  • Participate in New Student Registration Events - create academic plans, acclimate students to NSCC tools, review onboarding process and review academic goals.
  • Facilitate workshops on a range of success strategies and advising topics
  • Meet with academic faculty to maintain program knowledge.
  • Connect students with college resources as necessary.
• Provide Career Exploration Advising
  • Review Program of Study career objectives and career pathway.
  • Refer students to Career Exploration tools such as: MassCIS.
  • Refer students who are unsure of their college/career objective to exploratory coursework.
  • Conduct periodic check-ins with students to ensure career exploration tools are meeting their needs.
• Provide Transfer Advising
  • Review Program of Study Choice to ensure that it best meets the transfer requirements.
  • Review transfer options (Mass Transfer, Commonwealth Commitment and other Articulation Agreements).
  • Conduct transfer presentations, in person or online, to affinity groups and classes. Connect students to online transfer resources to start the transfer process.
  • Explain requirements for Commonwealth Commitment. Review applications and approve/deny as needed.
  • Track Commonwealth Commitment applications and cohort to ensure successful participation and report out progress.
  • Attend statewide Transfer Meetings as directed by the supervisor.
  • Participate in Transfer Connections grant with Salem State University and Northern Essex Community College.
• Retention/Outreach
  • Develop a communication plan for an assigned cohort of students designed to build engagement and collaboration.
  • Communicate using the following tools (phone, email, text, Navigate messaging, social media and in person meetings).
  • Regularly conduct appointment/enrollment campaigns using Navigate.
  • Review progress of assigned cohort on a regular basis to determine trends that may lead to academic probation. Proactively reach out to students in need of academic advising or support services.
• Data Management
  • Record notes for all advising appointments in Navigate as well as any walk-in students.
  • Review progress of assigned cohort using Navigate's reporting and analytics functionality.
  • Participate in staffing of walk-in advising services
  • Staff regular shifts in Centro HUB (NSCC's virtual campus).
  • Maintain a regular on campus schedule to provide advising services for walk-in advising.
• Participate in College Activities
  • Represents The Student Support and Advising Center at college events (Open Houses, Resources Fairs, Transfer Visits and Commencement.)
  • Attend College wide meetings
  • Participate in professional development opportunities.
• Perform other duties as assigned

SUPERVISION RECEIVED: Director of Advising and Retention

Requirements:

• Master's degree in Education, Counseling, Psychology or closely related field; with three (3) years' experience and/or training involving college admissions, academic advisement, career development, or program/project management; or an equivalent combination of education, training, and experience.
• Excellent verbal and written communication skills.
• Must be able to use various electronic platforms to communicate, assist and evaluate students.
• Must have the ability to work some evening and Saturday hours.
• Ability to work effectively within a fast-paced, rapidly growing, intense, and multifunctional office environment.
• Strong presentation/instructional skills
• Strong organizational and analytical skills.
• Ability to commute to any NSCC campus for meetings, programs and events.
• Successful experience interacting with culturally diverse populations.
• Candidates will be required to pass a CORI/SORI and/or a National background check as a condition of employment.

PREFERRED QUALIFICATIONS:

• Working knowledge of Student Informational Systems desired. Knowledge of Banner preferred
• Strong knowledge of the community college system working with individuals of diverse backgrounds.
• Bilingual in Spanish is preferred.

Additional Information:

STARTING DATE: ASAP

North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Title IX Coordinator, Affirmative Action and Compliance Officer, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights: TitleIX@northshore.edu

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act, which can be found on the disclosure page of the College's website by clicking here.

In alignment with our mission to provide accessible, affordable, and rigorous educational and employment opportunities, NSCC is committed to supporting individuals with disabilities throughout the recruitment and employment process, and to support fulfilling essential job functions. If you need a reasonable accommodation, please reach out to our ADA/504 Coordinator: Employee_Accom@northshore.edu

Application Instructions:

TO APPLY: To be considered for this position click on the "Apply Now" button, you will be prompted to set up a new account or login to an existing account. You will be able to upload the following required documents for consideration:

• Cover Letter, describing your qualifications and experience
• Resume/CV
• Applicants selected for an interview will need to provide the names, address, email and telephone number of at least three current professional references. [References won't be contacted without application notification]

First consideration will be given to those who apply by March 20, 2025.