Part-Time Clerk, Admissions and Enrollment Services

Location: Danvers, MA Category: Part-Time Posted On: Tue Apr 1 2025 Job Description:

Part-Time Clerk, Admissions and Enrollment Services

Campus: Danvers campus

Work Schedule: Monday - Friday between the hours of 8am-5pm Up to 20 hours a week.

SALARY: $18.90 per hour, non-benefited position, up to 20 hours per week.

General Statement Of Duties

The part-time clerk will serve remotely as a key information source for prospective and enrolled students to North Shore Community College. As part of a team, the clerk will assist in completing procedures for admissions and enrollment. Gathers required student documentation, assists in the management of student files, and completes data entry and monitors records in an integrated Student Database system.

Duties And Responsibilities

• Provide customer service to students and parents by phone, in person, via email, and virtually via Centro Hub, by answering questions and advising customers on all aspects of student services
• Assists prospective and enrolled students in admissions, and records processes.
• Scans and indexes student records.
• Interacts with the Enrollment Team to organize and process documents relevant to students' admission, retention and graduation.
• Monitor and respond daily to correspondence received on department/divisional e-mail accounts and voicemail inboxes.
• Provide clerical assistance to staff, including coordinating mailings, tracking documents, copying, faxing, information packet compilation and mail distribution.
• Collects and processes documents such as change of program forms, registration forms, withdrawals, enrollment verifications, transcript requests, name changes, etc.
• Processes admissions applications including uploading required documents, determining if the student has met all requirements for acceptance on the general application, and confirming that proficiency has been met.
• Cleans up discrepancy reports as needed for data integrity.
• Utilize the College's database system (Banner), CRM, and Navigate for all pertinent data entry and processing functions.
• Assist in outgoing call campaigns; deadline reminders, collection outreach and other notifications as necessary.
• May be required to occasionally work evening and weekend events, and report to other campuses if coverage is needed.
• Perform other duties as required or assigned by managers within Enrollment Services.
  
  

Job Requirements

• A combination of relevant experience and/or education.
• Proficiency in Microsoft Office Suite and data entry required: Excel, Word and Access.
• Strong computer skills, comfort with technology, and demonstrated accuracy with data entry.
• Excellent customer service, interpersonal communication, preferable in a multicultural work setting.
• Demonstrated ability to interact with students and outside agencies to resolve problems.
• Ability to occasionally travel between campuses as necessary.
• Candidates will be required to pass a CORI/SORI and/or a National background check as a condition of employment.
  
  

Preferred Qualifications

• Strong knowledge of the community college system working with individuals of diverse backgrounds.
• Strong customer service skills and ability to multitask
• Knowledge of Banner or other integrated student database systems preferred.
• Bilingual Spanish is preferred.
  
  

Additional Information

North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Title IX Coordinator, Affirmative Action and Compliance Officer, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights: TitleIX@northshore.edu

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act, which can be found on the disclosure page of the College's website by clicking here.

In alignment with our mission to provide accessible, affordable, and rigorous educational and employment opportunities, NSCC is committed to supporting individuals with disabilities throughout the recruitment and employment process, and to support fulfilling essential job functions. If you need a reasonable accommodation, please reach out to our ADA/504 Coordinator: Employee_Accom@northshore.edu

Closes

To apply, visit http://nscc.interviewexchange.com/jobofferdetails.jsp?JOBID=186942

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