Part-Time Navigator

About North Shore Community College:

North Shore Community College is a diverse, caring, inclusive community that inspires our students to become engaged citizens and to achieve their personal, academic, and career goals through accessible, affordable, rigorous educational opportunities that are aligned with our region's workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges, which serves the 26 cities and towns north of Boston. Since its founding in 1965, NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers, and from five to 80 academic programs of study. Nearly 50,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).

Job Description:

Part-Time Navigator

Campus Location: Danvers

Work Schedule: 20 hours a week, Monday-Friday 9 am to 1 or 10 am to 2 pm

Non-benefited, MCCC unit position

GENERAL STATEMENT OF DUTIES:

The Navigator connects incoming and continuing students with essential resources such as academic advisors, peer tutoring, financial aid resources, career services, counseling, accessibility services, faculty advising, student engagement activities, financial literacy tools and transportation resources. Navigators assist with onboarding and orientation activities and help students access a variety of student experience tools such as the student portal, Blackboard, Navigate and other technologies. The Navigator works daily with students helping them acclimate to the college culture and assess and triage student issues and barriers to student success They interact with students, and the public, and NSCC faculty and staff both in person, online, and over the telephone.

ESSENTIAL FUNCTIONS:

• Coordinate on-boarding of new students in assigned caseload, by helping new students navigate the process, connecting new students to appropriate resources such as the Academic Explorer, other career exploration tools, TRIO, RISE and assisting with EAB Navigate access.
• Ensure students are aware of and utilize support services provided at the Student Success Center and other locations throughout the college.
• Coordinate and triage student cases, assess needs, and connect students to appropriate campus resources, services, and external referrals for support for their assigned caseload.
• Compiles and monitors intake survey data to identify student needs and connect them with appropriate resources, services, and opportunities for support and development.
• Assist students with registering for classes, adding/dropping courses, use of MyNorthshore, Navigate, Blackboard and other tools.
• Serve as a member of a Success Team for a cohort of students
• Identify when to refer higher level issues to an appropriate staff person and follow through by making an appointment for the student and following up to ensure that the issue has been satisfactorily resolved.
• Serve as a liaison to a division or area of study.
• Serve as consultants on the student experience tools such as Navigate and Academic Explorer and assist faculty as needed.
• Provide holistic support for the First Year Experience, including the First Year course.
• Performs other related duties as assigned.

SUPERVISION RECEIVED: Assistant Dean of Academic & Student Development

Requirements:

• Bachelor's degree in a related field with three (3) years' experience and/or training involving college enrollment, student support services, financial aid, or customer service; or an equivalent combination of education, training, and experience
• Familiarity with college student support resources
• Demonstrated commitment to student success
• Strong communication skills, both written and verbal and excellent interpersonal skills
• Must be comfortable serving the public face to face or remotely using technology and able to work effectively both independently and in a fast-paced, high-traffic environment
• Successful experience interacting with culturally diverse populations.
• Strong organizational and analytical skills.
• Candidates will be required to pass a CORI/SORI and/or a National background check as a condition of employment

PREFERRED QUALIFICATIONS:

• Bilingual in Spanish
• Strong knowledge of the community college system working with individuals with diverse backgrounds
• Working knowledge of Student Information Systems, such as Banner, Navigate and Blackboard

Additional Information:

SALARY: $35.31/hour, non-benefited

North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Title IX Coordinator, Affirmative Action and Compliance Officer Nick Royal, at nroyal@northshore.edu, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act, which can be found on the disclosure page of the College's website by clicking here.

Application Instructions:

TO APPLY: To be considered for this position click on the "Apply Now" button, you will be prompted to set up a new account or login to an existing account. You will be able to upload the following required documents for consideration:

• Cover Letter, describing your qualifications and experience
• Resume/CV
• Applicants selected for an interview will need to provide the names, address, email and telephone number of at least three current professional references. [References won't be contacted without application notification]

Review of applications will begin 10 business days from the posting date and will continue until the position is filled.