Part-Time Peer Success Coach

About North Shore Community College

North Shore Community College is a diverse, caring, inclusive community that inspires our students to become engaged citizens and to achieve their personal, academic, and career goals through accessible, affordable, rigorous educational opportunities that are aligned with our region's workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges, which serves the 26 cities and towns north of Boston. Since its founding in 1965, NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers, and from five to 80 academic programs of study. Nearly 50,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).

Job Description

Part-Time Peer Success Coach

Campus Location: Primarily on Lynn Campus

15 Positions Available

Work Schedule: Varies; 6-12 hours per week during the Spring and Fall semesters; 12-16 hours per week during Summer semester.

SALARY: $16.80 per hour. This is a non-benefited position

GENERAL STATEMENT OF DUTIES

The role of the Peer Success Coach (PSC) is to promote college completion and to help fellow NSCC students have a successful academic experience by providing mentoring and connecting assigned students to various services offered by the College. Coaches serve as a point of contact at the College, they help students identify obstacles to academic performance, and assist them by jointly generating solutions for overcoming those challenges. Coaches assist and support students with realizing their full potential by providing effective skills such as test taking, time management and strategies for studying. The PSC will also participate in required training sessions and team meetings. They will also serve as ambassadors and help promote the program to their fellow students.

This position is designed for NSCC students. The mission of North Shore Community College's Academic Support Area is to support the learning efforts of the students, faculty teaching, and the larger goals within each program of study.

Essential Functions

• Attend required training sessions and team meetings throughout the semester.
• Complete independent training as needed.
• Assist in promoting the work of PSC at different events as assigned including workshops both in person and online, as well as tabling for various college events.
• Maintain working and current knowledge of other areas and services of the college to ease the students' process and help students demystify college policies and procedures.
• Encourage students to achieve self-awareness to gain a greater understanding of their strengths, values, and interests.
• Work with new students to ease their transition to college life.
• Build relationships with students by maintaining active support through recurring check-ins and offering reminders, using multiple agreed upon communication platforms (e.g., phone, email, chats, google messaging, and Zoom video meetings.) Reach out to assigned students as directed.
• Assist students with academic preparation, time management, study skills, and academic technologies.
• Assist students with identifying barriers, exploring solutions, and leveraging resources by encouraging students to take an active role in their learning.
• Maintain working knowledge of and stay current with college resources, and appropriate personnel so as to educate students on college policies and procedures.
• Refer students appropriately to Tutoring, Academic Advising, Financial Aid, Accessibility Services, TRIO, RISE, and other student support services.
• Track and maintain accurate records of conversations and interventions with students.
• Meet with supervisory staff regularly.
• Perform other duties as necessary and as requested by the supervisor.
• This position requires a Spring 2025, Summer 2025, and Fall 2025 commitment.
  
  

Requirements

• Cumulative grade point average of B- (2.70) or higher and good academic standing at North Shore Community College;
• Recommendation from an NSCC staff or faculty member;
• Ability to work with minimal supervision in a fast-paced environment;
• Excellent interpersonal and communication skills.
• Cooperates and works well with both peers and supervisors.
• Ability to work remotely if needed with access to reliable internet for regular video conferencing.
• Ability to become familiar with appropriate systems such as Navigate.
• Demonstrate the ability to interact, serve and respect students from all walks of life regardless of any genders, gender identities, cultural/ethnic backgrounds, ages, abilities among others.
• Candidates will be required to pass a CORI/SORI and/or a National background check as a condition of employment.
  
  

Additional Information

STARTING DATE: Spring 2025

North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Title IX Coordinator, Affirmative Action and Compliance Officer Nick Royal, at nroyal@northshore.edu, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act, which can be found on the disclosure page of the College's website by clicking here.

Application Instructions

Please submit a cover letter and resume. If selected for an interview, applicants will need to provide the name, address, email and telephone number of at least two current academic references before the interview takes place.