What are the responsibilities and job description for the Front Desk Associate position at North Shore Condo Hotel / RRJP?
Job Summary:
We are seeking a professional and courteous Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out.
Duties:
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out processes
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions
- Process reservations, cancellations, and room assignments
- Manage phone calls and reservations with excellent phone etiquette
- Address guest concerns and resolve issues promptly and effectively
- Collaborate with other hotel staff to ensure guest satisfaction
-Maintain daily swimming pool cleaning and chem check
-Laundry throughout the day for guest units
Experience:
- Proven experience in customer service or front desk role preferred
- Knowledge of hotel operations, guest services, and hospitality industry practices
- Familiarity with night audit procedures is a plus
- Multilingual abilities are advantageous
- Strong communication skills and a friendly demeanor
- Proficiency in hospitality management software is desirable
Join our team as a Front Desk Agent to contribute to our guests' memorable experiences and be part of a dynamic hospitality environment. North Shore Inn Condo Hotel is a unique property on East Grand Traverse Bay. We offer a great flexible schedule and work as a small but strong team. Come experience one of the best hospitality positions in Northern Michigan.
Job Type: Part-time
Pay: $16.00 - $19.00 per hour
Benefits:
- Flexible schedule
Schedule:
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- On call
Ability to Commute:
- Traverse City, MI 49686 (Required)
Ability to Relocate:
- Traverse City, MI 49686: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $19
