What are the responsibilities and job description for the Automotive Service Advisor position at North Shore Honda?
Company Overview
North Shore Honda is a family-owned and operated dealership with over 35 years of experience in the automotive industry. We pride ourselves on valuing our employees and fostering long-term relationships that benefit everyone, offering full medical benefits, paid vacations, and flexible hours.
Summary
As an Automotive Service Advisor, you will be the vital link between our customers and our service team. Located in a supportive environment, this role is essential for ensuring customer satisfaction while driving service sales and maintaining the high standards of our dealership.
Responsibilities
- Greet customers and assess their automotive service needs promptly and professionally.
- Provide clear explanations of services required and associated costs to customers.
- Coordinate with technicians to ensure timely completion of services while maintaining quality standards.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Maintain accurate records of customer interactions and service recommendations.
- Promote additional services or products that enhance vehicle performance or safety.
- Monitor inventory levels of parts and supplies needed for services.
Qualifications
- Proven experience in automotive repair or service advising, preferably in a dealership setting.
- Strong customer service skills with a focus on building relationships.
- Knowledge of automotive systems and repair processes is essential.
- Excellent communication skills for effective interaction with customers and team members.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Sales experience is a plus to promote additional services effectively.
- Familiarity with auto service management software is beneficial.
We invite you to join our family at North Shore Honda—apply today!
Job Type: Full-time
Pay: $70,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Glen Head, NY 11545: Relocate before starting work (Required)
Work Location: In person
Salary : $70,000 - $100,000