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Discharge Planner Exempt

North Shore Medical Center
Miami, FL Full Time
POSTED ON 2/14/2025
AVAILABLE BEFORE 5/7/2025

Job Description

Job Description

WE ARE NORTH SHORE MEDICAL

WHAT WE OFFER

  • Essential / stable and growing company with many opportunities for training and advancement within the medical field that all employees and team members (including Full-Time and Part-Time) can benefit from.
  • Hourly pay is negotiable based on experience. We offer competitive market pay and opportunities for bonus depending on great work performance
  • Comprehensive Employee Benefits : Full and Part Time employees are eligible for various plans for medical, dental, and vision insurance.

Position Summary :

Collaborates with Social Worker / Case Manger in assessing, planning, evaluating and implementing the needs of the patient for discharge planning. This includes those who may have Medicare, Medicaid, HMO or private insurance to cover their stay at various units. Discharge planning is coordinated with physicians, nursing, patient and significant others who have an ongoing caring relationship with the patient. Is knowledgeable of criteria for Medicare, Medicaid coverage and that of HMO or private insurers. Responds to referrals same working day, referrals will be sent to HHC agencies, DME companies & SNFs. Provides IMs & patient choice, documents discharge planning progress notes to provide clear / concise record of discharge panning service assessments and interventions. Accepts delegations from Case Managers for succinct care coordination.

CUSTOMER SERVICE RESPONSIBILITIES :

Performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the department and the hospital. Works with supervisor / manager and other members of section or department to promote a harmonious work environment. Ensures that all contacts with patients, the public, physicians and other hospital personnel are carried out in a friendly, courteous, helpful and considerate manner. Answers telephones in a prompt and courteous manner. Displays concern and provides assistance or explains procedures as appropriate to callers or in face-to-face situations. Dedicated to meeting the expectations and requirements of internal and external customers. Works with customers to identify problem areas and recommend solutions.

POSITION QUALIFICATIONS (including required licenses / certifications, education and job knowledge / experience) :

  • 1-2 years of discharge planning, acute care, long term care, transitional care, or secretarial experience preferred; or other field of work with similar job-related tasks.
  • Excellent computer skills with technological adaptability
  • Knowledge of medical terminology and health care navigation
  • Working knowledge of community resources available
  • Requires a mature individual, capable of being objective while empathetic and supportive of patients and their family's needs.
  • Must be able to read, write, and speak English fluently and able to communicate effectively in Spanish (required), other languages a plus.
  • Ability to work with individuals of all ages, races, and religious backgrounds.
  • Must possess good organizational skills and be able to remain calm in stressful situations.
  • Basic knowledge of community resources
  • Required Licenses / Certifications :

  • Associate of Art or Associate in Science Degree preferred.
  • Must be high school graduate with three to five years' experience in an acute care setting and / or Social Work related field preferred.
  • Ability to effectively communicate in writing and orally with all levels of the organization.
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