What are the responsibilities and job description for the Patient Access Representative - Per diem- Days Job ID 1344917 position at North Shore Medical Center?
Position Summary
Essential Functions and Duties :
- Welcomes patients, visitors and escorts patients as necessary and consistent with customer service guidelines.
- Verifies patient's identification and accurately assigns / identifies medical records.
- Collect and verify all patient demographics, insurance eligibility, financial responsibility and enter it into the hospital computer system(s) in a timely manner to facilitate patient flow.
- Interviews patients at bedside as needed to facilitate timely and effective solutions.
- Educate patients on financial responsibilities; identify self-pay patients and potential solutions. Identify and collect all residuals via supporting tools and / or payment plans.
- Responsible for consistent knowledge and accurate use and execution of the hospital policies and department's SOP (standard operating procedures), supporting tools, software and websites.
- Ensures all hospital and regulatory requirements are met (including but not limited to consents / signatures, distribution of patient rights, health care proxies, HIPAA, ABN's, etc.)
- Meets performance standards established by Patient Access and Hospital leadership, including but not limited to registration quality, collections, confidentiality and customer service.
- Works effectively with fellow co-workers within Patient Access and all other hospital departments.
- Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
- Commits to recognize and respect cultural diversity for all customers (internal and external).
- Communicates effectively with internal and external customers with respect to differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
Required Knowledge & Skills :
party and managed care knowledge
Education and Requirements :
High School Diploma or Equivalent required
We are proud to offer our team members a comprehensive benefits package that supports your health as well as your financial, career, and life goals. We believe our people are our strength, and we take our team member's health seriously. From medical coverage and life insurance to retirement plans, paid time off and much more, Steward Health Care provides you with a variety of benefits for your unique needs.
