Director of Housekeeping

An exciting opportunity has arisen for a Director of Housekeeping to join our team.

The North Shore and Sand Dunes Resorts are prominent full-service resorts in Myrtle Beach, SC. The Director of Housekeeping plays a pivotal role in upholding the resort’s reputation for excellence in hospitality. You will be responsible for overseeing a large diverse team that is empowered to provide cleanliness and sanitation throughout the resort. Enjoy working in a fast-paced environment while having an impeccable eye for detail. Share your passion and knowledge to ensure complete guest satisfaction. Since the resort operates continuously and is a demanding business, you must be flexible to your workdays and hours including weekend and holidays. This full-time, year-round salaried role is a great opportunity for a career minded person excited to work with a fun and supportive team.

Job Responsibilities include but are not limited to:

• Establish and maintain comprehensive cleaning procedures to ensure all areas of the hotel are consistently cleaned to high standards.
• Recruit, train, and supervise housekeeping and public area staff, assigning duties and responsibilities to ensure efficient operation.
• Oversee the preparation of the daily housekeeping assignments. Maintain complete knowledge at all times of status of rooms readiness, group arrivals, VIP’s, on-site special events. Communicate additions or changes to assignments as they arise throughout the shift.
• Forecast, create and manage housekeeping and public area team schedules to meet the changing demands of guest occupancy and events.
• Remain on property until all necessary rooms are cleaned, property management system is updated and team has finished all daily assignments.
• Conduct regular inspections of guest rooms, corridors, public areas, housekeeping linen rooms and storage closets ensuing cleanliness, safety, sanitation and organization thereof.
• Conduct regular inventory of cleaning supplies and amenities, ordering supplies as needed to maintain adequate stock levels while minimizing waste.
• Implement and enforce safety and security measures to protect guests and team members, including training on proper handling of chemicals and equipment.
• Manage departmental budgets, tracking expenses and implementing cost-saving measures where possible.
• Address and resolve guest complaints and concerns related to housekeeping services in a prompt and professional manner.
• Ensure compliance with safety and hygiene regulations, implement and enforcing protocols to minimize health risks and maintain a safe environment for guests and staff.
• Implement new and innovative housekeeping practices and technologies to enhance efficiency and guest satisfaction.
• Oversee maintenance and repair of housekeeping equipment, ensuring equipment is in good working condition to support efficient operations.
• Collaborate with other department heads to ensure a seamless guest experience.

Qualified candidates will need:

• Minimum 5 years of proven work experience in housekeeping management withing the hospitality or hotel industry.
• Outstanding interpersonal, leadership and communication skills with the ability to motivate and manage a diverse team
• Attention to detail to maintain cleanliness and hygiene standards
• Solid understanding of housekeeping procedures, cleaning techniques, safety regulations
• Strong leadership abilities to effectively manage and motivate a team
• Effective organizational skills to manage schedules, inventory, budgets, and various housekeeping tasks in a fast-paced hospitality environment
• Ability to multitask as priorities shift throughout the day
• Ability to walk, bend, stoop, squat, reach, stretch, and lift as part of routine duties.
• Ability to coordinate with staff, guests, and to provide clear instructions to employees

BENEFITS

• Competitive salary based on experience
• Healthcare: Medical, dental, and vision
• Life insurance: Group life insurance
• Supplemental benefits: AFLAC
• Paid Time Off

We're committed to providing equal employment opportunities (EEO) to all candidates, without discrimination based on race, religion, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local laws, including Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA). Following the Immigration Reform and Control Act of 1986, all new hires must verify their identity and eligibility to work in the United States.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Myrtle Beach, SC 29572 (Required)

Ability to Relocate:

• Myrtle Beach, SC 29572: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $75,000