What are the responsibilities and job description for the Service Writer position at NORTH SIDE AUTOMOTIVE SERVICE?
Automotive Service Writer
Are you passionate about cars and excellent customer service? Do you have a knack for organization and communication? If so, we want you to join our team at North Side Automotive Service! North Side Automotive Service has proudly served our community for over 12 years. We deliver high-quality automotive repairs and maintenance with a commitment to integrity, honesty, and dedication.
Our top priority is ensuring our customers' safety on the road through exceptional service.
Automotive Service Writer Advisor Job Responsibilities:
- Initiates automotive services and repairs by ascertaining performance problems and services requested.
- Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
- Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
- Develops estimates by costing materials, supplies, and labor.
- Calculates customer’s payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Obtains approval signatures and enters RO into the service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
- Prepares, records and submits warranty claims to the factory and/or distributor and reconciles them accordingly.
- Manage warranty claims and ensure accurate processing
- Liaise between customers, technicians, and suppliers
- Maintain an organized and efficient service area
Automotive Service Writer Advisor Qualifications / Skills:
Equipment Problem solving Reporting research results Quality focus
Productivity Estimating Product knowledge
- Customer service
Education and Experience Requirements:
- 1-plus years of experience in a service role strongly preferred
- Computer and point-of-sale proficiency preferred
- Previous customer service experience
What We Offer:
- Competitive salary (DOE)
- Friendly and supportive work environment
- Ongoing training and development
Please submit your resume and contact information to: carrie@autorepairlive.com or call Carrie Quintana @ 701-572-0272
Job Type: Full-time
Pay: $35,520.00 - $41,568.00 per year
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Ability to Commute:
- Williston, ND 58801 (Required)
Ability to Relocate:
- Williston, ND 58801: Relocate before starting work (Preferred)
Work Location: In person
Salary : $35,520 - $41,568