What are the responsibilities and job description for the ID Card Specialist position at North South Consulting Group, LLC?
Location: Ft. Stewart, GA
Job Type: Full-time
Security Clearance: Secret Required
About NSCG:
Founded in 2012, and based out of Fort Knox, KY NSCG is a full-service Government contracting firm that supports contracts and consulting efforts on a national level. Through the combination of extensive DoD relationships, technical expertise, successful and ongoing contract past performance, creativity, and innovation, NSCG provides a value-based approach to clients and partners. NSCG works closely with the Military community to enable and staff talent throughout the United States and its territories using our corporate staff of Military Veterans, and our commitment to excellence. NSCG's corporate leadership is comprised of Combat Military Veterans with a passion for serving others. This is exemplified by our innovative staffing and management model, paired with our corporate policy of “people first”.
Job Summary:
The ID Card Specialist is responsible for issuing Common Access Cards (CACs), dependent ID cards, and military retiree IDs using the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Personnel Identification System (RAPIDS). This role requires strong customer service skills, knowledge of DoD identification policies, and the ability to manage high-volume ID card processing.
Key Responsibilities:
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Job Type: Full-time
Security Clearance: Secret Required
About NSCG:
Founded in 2012, and based out of Fort Knox, KY NSCG is a full-service Government contracting firm that supports contracts and consulting efforts on a national level. Through the combination of extensive DoD relationships, technical expertise, successful and ongoing contract past performance, creativity, and innovation, NSCG provides a value-based approach to clients and partners. NSCG works closely with the Military community to enable and staff talent throughout the United States and its territories using our corporate staff of Military Veterans, and our commitment to excellence. NSCG's corporate leadership is comprised of Combat Military Veterans with a passion for serving others. This is exemplified by our innovative staffing and management model, paired with our corporate policy of “people first”.
Job Summary:
The ID Card Specialist is responsible for issuing Common Access Cards (CACs), dependent ID cards, and military retiree IDs using the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Personnel Identification System (RAPIDS). This role requires strong customer service skills, knowledge of DoD identification policies, and the ability to manage high-volume ID card processing.
Key Responsibilities:
- Process and issue CACs, dependent ID cards, and retiree IDs in accordance with DoD and ARNG policies
- Verify service members' and dependents’ eligibility for ID cards using DEERS and RAPIDS
- Maintain strict security controls over ID card issuance equipment and supplies
- Provide customer support to service members, dependents, and retirees regarding ID card policies and procedures
- Schedule ID card appointments and manage walk-in services efficiently
- Ensure compliance with federal identification regulations, including background checks for ID issuance
- Assist in troubleshooting ID card issues, including PIN resets, reissuance, and activation
- Monitor and report any discrepancies or fraudulent activity related to ID card issuance
- Conduct quarterly audits of ID card processing activities and equipment
- Train new ID card office personnel on DoD policies and proper ID card issuance procedures
- High school diploma or equivalent required (associate or bachelor’s degree preferred)
- 2 years of experience working with DEERS, RAPIDS, or military identification programs
- Strong customer service and administrative skills
- Ability to multi-task in a high-volume office environment
- Knowledge of DoD, ARNG, and Army Human Resources (HR) policies
- Must be able to obtain and maintain a security clearance
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