Demo

GoArmy Contact Center Team Lead

North South Consulting Group
Elizabethtown, KY Full Time
POSTED ON 2/1/2025 CLOSED ON 3/2/2025

What are the responsibilities and job description for the GoArmy Contact Center Team Lead position at North South Consulting Group?

Position: Team Lead

Contract: GoArmy Contact Center

About NSCG

Founded in 2012 and based out of Fort Knox, KY, NSCG is a full-service government contracting firm that supports contracts and consulting efforts on a national level. Through the combination of extensive DoD relationships, technical expertise, successful and ongoing contract past performance, creativity, and innovation, NSCG provides a value-based approach to clients and partners. NSCG works closely with the military community to enable and staff talent throughout the United States and its territories using our corporate staff of military veterans and our commitment to excellence. NSCG's corporate leadership is comprised of combat military veterans with a passion for serving others. This is exemplified by our innovative staffing and management model, paired with our corporate policy of “people first.”

Duties and Responsibilities:

As a Team Lead, you will support corporate operations by maintaining GoArmy Contact Center (GACC) systems. Responsible for ensuring all channels of the contact center are staffed and achieving the service level agreements (SLAs) outlined in the performance work statement (PWS). Team Leads are responsible for managing a team of Contact Center Staff, Social Media Community Managers, and Customer Care Representatives (CCR). Some of your key responsibilities will include:

  • Handling all personnel issues for your team, including mentorship and quality assurance/quality control (QA/QC) processes.
  • Consolidating and analyzing all QA/QC sheets for the CCRs, identifying trends or areas for performance improvement.
  • Assisting in the development and maintenance of standard operating procedures (SOPs), knowledge base articles, and other company documents related to systems.
  • Validating timesheets for all employees on shift and overseeing scheduling and time management for your team.
  • Continually seeking out ways to improve business processes for your team.
  • Ensuring that all CCRs on your shift comply with attendance policies and handling any disciplinary issues within your team.
  • Overall, your role will be crucial in ensuring the smooth and efficient operation of our customer care department.

Qualifications:

  • Must be able to obtain a Government Common Access Card (CAC).
  • Minimum of two years of supervisory experience or equivalent required.
  • Solid understanding of skills necessary to support corporate requirements.
  • Experienced in scheduling and managing a small team.
  • Exceptional communication, organizational, and interpersonal skills required.
  • Proficient in Microsoft Office 365.
  • Army recruiting experience is preferred.
  • Veterans receive preferential hiring consideration.

Salary : $50,000 - $60,000

Contact Center Agent - Remote
Access Point -
Louisville, KY
Member Contact Center Specialist
Service One Credit Union -
Bowling Green, KY
Contact Center Rep
Republic Bank & Trust Co -
Louisville, KY

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a GoArmy Contact Center Team Lead?

Sign up to receive alerts about other jobs on the GoArmy Contact Center Team Lead career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$95,951 - $128,520
Income Estimation: 
$136,551 - $185,658
Income Estimation: 
$58,647 - $76,811
Income Estimation: 
$71,493 - $95,519
Income Estimation: 
$51,050 - $68,081
Income Estimation: 
$59,001 - $77,833
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at North South Consulting Group

North South Consulting Group
Hired Organization Address Cheyenne, WY Full Time
Job Summary: This position is full-time on site in Cheyenne, Wyoming. The ideal candidate must reside within the Greater...
North South Consulting Group
Hired Organization Address Aberdeen, MD Full Time
About NSCG: Founded in 2012, and based out of Fort Knox, KY NSCG is a full-service Government contracting firm that supp...
North South Consulting Group
Hired Organization Address Washington, DC Full Time
Title: Mid-Level Graphics Specialist Location: Washington Navy Yard, Washington, D.C. About NSCG: Founded in 2012, and b...
North South Consulting Group
Hired Organization Address Washington, DC Intern
Title: Mid-Level Staff Writer (Internal) Location: Washington Navy Yard, Washington, D.C. Part Time On-Call About NSCG: ...

Not the job you're looking for? Here are some other GoArmy Contact Center Team Lead jobs in the Elizabethtown, KY area that may be a better fit.

Nursing Team Lead Eye Surgery Center

Eye Surgery Center of Elizabethtown, Magnolia, KY

Call Center Team Lead

TEKsystems, Louisville, KY

AI Assistant is available now!

Feel free to start your new journey!