What are the responsibilities and job description for the Front Desk Courtesy Officer (Level 2 Security Officer) 8am to 4pm Temp position at North Star Protective Services?
This is a temp position while the property is in a transition stage. Length of this position is unknown. North Star will have the possibility of other positions in the Dallas Area after completion of the temp service.
Shift Details:
Monday through Friday 8am to 4pm.
Candidates must already have an active Level II Security Guard Card, reliable transportation, customer service skills, and basic computer skills. This position will start immediately.
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming environment. This role requires strong communication skills, attention to detail, and the ability to manage various tasks efficiently. The Front Desk Agent will also play a crucial role in maintaining security and safety protocols within the facility.
Responsibilities
- Greet guests upon arrival and provide a warm welcome.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, complaints, and requests in a professional manner.
- Maintain accurate records of guest information and transactions.
- Monitor surveillance systems and ensure adherence to loss prevention protocols.
- Assist with conflict management and provide first aid when necessary.
- Collaborate with law enforcement as needed to ensure guest safety.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
Experience
- Previous experience in a customer service role is preferred.
- Familiarity with surveillance systems, CCTV operation, and loss prevention techniques is advantageous.
- Certification in CPR or First Aid is a plus.
- Background in law enforcement or security can enhance candidacy.
- Strong conflict management skills are essential for handling guest interactions effectively.
- A proactive attitude towards maintaining safety standards within the establishment is highly valued.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests while ensuring their safety and satisfaction.
Job Types: Full-time, Temporary
Pay: $20.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $20
