401k Plan Practice Coordinator

Education:

COMPENSATION & BENEFITS:

• $50-60K year depending on qualifications and experience
• Generous PTO package
• Life Insurance, Short Term & Long-Term Disability, Supplemental voluntary benefits.
• 401K with company match.

ORGANIZATION/BUSINESS OVERVIEW:

Jacobs Financial is a financial services firm helping our clients start and stay on the path to financial security. The Jacobs Financial team operates on these foundational values that position us to put your needs first and help you pursue what matters most to you in life.

We are looking for individuals to join our company that live our core values:

• Be the guide people deserve
• Always focus on longevity
• Plan by order of importance
• Lead with a focus on values

POSITION SUMMARY:

We are seeking a highly organized and client-focused 401(k) Plan Practice Coordinator to support our financial advisory practice. This role requires excellent customer service and communication skills, the ability to prioritize in a fast-paced environment, and the professionalism to handle sensitive client information with care. You will work closely with plan sponsors, participants, and third-party providers to ensure the smooth administration of retirement plans while assisting financial advisors with plan reviews, education, and client relationship management.

KEY RESPONSIBILITIES:

Client Relationship Management:

• Serve as the main point of contact for plan sponsors and participants, responding to inquiries regarding plan features, account balances, contributions, distributions, and investments in a timely and professional manner.
• Build and maintain strong relationships by exceeding expectations through proactive follow-up and support.
• Collaborate with financial advisors to deliver seamless client experience.

Participant Support:

• Assist participants with enrollment, investment allocation changes, loan requests, withdrawals, and beneficiary updates.
• Assist with participant education meetings to explain plan benefits, investment options, and retirement planning strategies.

Plan Administration Assistance:

• Monitor deadlines for Simple IRA, 401(k), Solo(k), and other retirement plans, ensuring compliance with plan provisions and regulations.
• Assist plan sponsors with meeting deadlines and interpreting communications from third-party administrators (TPAs) and recordkeepers.
• Manage contributions, allocations, and reconciliations while maintaining compliance with retirement plan rules.
• Provide administrative support, including scheduling plan reviews, participant education meetings, and preparing meeting materials.

Financial Advisor Support:

• Assist advisors with organizing client reviews, preparing presentations, and tracking client service needs.
• Maintain a high level of organization to support efficient office operations, including scheduling office events and maintaining confidentiality with client information.
• Stay updated on industry changes and retirement plan regulations to ensure advisors and clients remain compliant.

Customer Service Excellence:

• Handle internal and external customer requests in a timely and professional manner, with follow-up to exceed expectations.
• Approach challenges with a positive attitude and demonstrate teamwork and adaptability in a fast-paced environment.

QUALIFICATIONS:

• Bachelor’s degree in finance, Business Administration, or a related field preferred; equivalent work experience will be considered.

Experience:

• 1–3 years of experience in retirement plan servicing, client relationship management, or financial services field is a plus.
• Background knowledge in accounting, bookkeeping, payroll, benefits, retirement accounts, business operations, or administrative support is highly advantageous.
• Familiarity with financial licensing or certifications is a plus.

Skills:

• Exceptional customer service and communication skills with the ability to prioritize tasks effectively in a fast-paced environment.
• Proficient with Microsoft Word, Excel, PowerPoint, Outlook, and CRM platforms (e.g. Redtail).
• Strong organizational skills, attention to detail, and the ability to handle confidential information with care.
• Ability to learn quickly and adapt to an evolving industry.

Certifications (Preferred but not required):

• ASPPA’s QKA (Qualified 401(k) Administrator), or related credential, or willing to obtain this certification.
• FINRA Series 6 or 7 securities license is a plus.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Saint Cloud, MN 56301 (Required)

Work Location: In person

Salary : $50,000 - $60,000