What are the responsibilities and job description for the IT Desktop & Service Desk Support position at North Star Resource Group?
Position: IT Desktop Service Desk Administrator
Reports to: Director of IT
COMPENSATION & BENEFITS:
- $50,000-$52,500 per year depending on qualifications and experience
- Generous PTO package
- Medical, Dental, Vision, Life Insurance, Short Term & Long-Term Disability
- 401K match
ORGANIZATION/BUSINESS OVERVIEW:
North Star Resource Group is an independent financial services firm helping our clients start and stay on the path to financial security. We are committed to your complete financial wellness; whatever life may bring. We are looking for individuals to join our company that live our core values:
- Responsibility
- Faith
- Integrity
- Growth
- Gratitude
- Service
POSITION SUMMARY:
This role is essential to our client experience and requires excellent initiative, maintaining customer relationships, confidentiality, and exceptional time management. In this role, you will be the initial contact point for IT, provide user support for workstations computer software and hardware problems, set up new computer workstations, administer user accounts and security, maintains and updates production systems, maintain computers, printers, and hardware and software inventory, triage and prioritize incoming incidents and requests, distribute and track tickets with other team members and analysis for trends, answers misc. questions about mobile devices and support, as well as perform other duties as assigned. This description covers the primary and principal duties of the job. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed.
Minimum requirements in terms of educational background, work experience, licenses /certifications or other knowledge, skills and abilities:
- High school diploma or GED
- 2 years of experience
- Demonstrated proficiency in Microsoft Windows operating systems
- Excellent customer service skills
- Experience with Microsoft Office products
- Solid understanding of computer hardware principles
- Strong written and verbal communication skills
- Ability to coordinate multiple tasks and priorities
- Strong problem-solving skills
- Available for some evening and weekend work
- Good organizational skills
- Ability to perform all physical, mental and environmental job functions
ADDITIONAL SKILLS AND EXPERIENCE:
- M365 administrative skills
- Experience Nijia 1
- Scripting Skills such as Postscript
- Active Directory /Domain Administration Knowledge
Salary : $50,000 - $52,000
