Demo

Care Coordinator - Mobile Crisis Intervention

NORTH SUFFOLK COMMUNITY SERVICES INC
Boston, MA Full Time
POSTED ON 2/11/2025
AVAILABLE BEFORE 5/9/2025

Job Description

Job Description

North Suffolk is looking for a Care Coordinator to join our Mobile Crisis Intervention (MCI) Team! The Care Coordinator is part of an emergency services team providing continuity of care to all clients, children and families and allied services. This position requires coordination of Emergency Service / MCI and Call Center workflows, facilitating and documenting service referrals and documentation of client information. This position requires some direct contact with clients, providers and other community partners and stakeholders.

This is an on-site position within the MCI Call Center, 40 and 30 hours per week positions available.

Language Differential : $5,000 for Spanish and Portuguese speaking candidates strongly preferred!

What You’ll Do :

  • Assist call center clinicians in responding to both non-crisis and crisis calls. May assist in taking triages from hospitals for continued follow-up in the community by MCI. May outreach to clients to coordinate evaluations discussed earlier in the day but scheduled for a later time.
  • Outreach to MCI clients to complete safety plans, as needed
  • Assist in the coordination and completion of scheduling urgent psychopharm appointments at NSCS, referrals for community-based services and higher levels of psychiatric care
  • Provide site-based administrative responsibilities in collaboration with program managers (ex. Keeping bed search and other resource lists up to date, closing charts etc.)
  • Attend regularly scheduled staff meetings and supervisions
  • Weekends, Holiday and shift rotation will be required.
  • Other duties as assigned by MCI Director, Assistant Director and Call Center Lead Coordinator
  • What You'll Need :
  • Education :

Bachelor’s degree in relevant mental health field

  • Experience :
  • Minimum one year in a psychiatric emergency service or similar setting required

  • Skills :
  • Bilingual candidates strongly encouraged to apply! We offer a $5000 language differential pay! Please note language skills on your resume

    Competitive & Comprehensive Benefits :

  • Paid Time Off – Two weeks’ Vacation per year (three weeks after 1 year of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Eligible employer for the Public Service Loan Forgiveness program
  • North Suffolk qualifies as an H-1B Cap-Exempt employer (for eligible positions)
  • North Suffolk offers visa and permanent resident card support to active employees
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities
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