What are the responsibilities and job description for the Patient Financial Counselor position at North Texas Area Community Health Centers Inc?
Ability to identify process improvement opportunities within the Financial Counselor operations.
Interviews and counsels underinsured and uninsured patients to determine financial eligibility.
Assists uninsured and underinsured patients with the application for the NTACHC Sliding Fee Scale program, Medicaid, HTW and programs.
Ensures complete and accurate applications following the guidelines of the Sliding Fee Process protocol.
Follows up with patients to assist with receipt of verification paperwork to complete applications and eligibility.
Answering patients’ questions regarding scheduling, financials, etc.
General miscellaneous clerical duties.
Provide information about insurance affordability programs and coverage options.
Interview benefit recipients at specified intervals to certify their eligibility for continuing benefits.
Answers the telephone in a prompt, courteous manner identifying their name, and department they are working in.
Assists in maintaining an atmosphere of cooperation with other departments and allied professionals.
Helps in registration when needed.
Obtains and copies insurance cards and updates all financial data in the patient account.
Posting of payments.
Interpret and explain information such as eligibility requirements, application details. Initiate procedures to grant, modify, deny assistance, or refer applicants to other agencies. Compile records, and evaluate personal and financial data.
Work with team members to identify system and workflow improvements to enhance efficiencies.
Work with various city, state, and federal agencies to assist patients with enrollment in various programs.
Keep current and knowledgeable of all policies, procedures, processes while ensuring staff is educated.
Keep a pulse on the job market with advanced job matching technology.
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