What are the responsibilities and job description for the Call Center Representative position at North Texas Area Community Health Centers Inc?
Must have medical assisting experience.
- Schedule appointments for patients.
- Answer telephone promptly and in a polite and professional manner.
- Obtain and enter accurate demographic information into Electronic Practice Management System (address, telephone number, financial information).
- Discuss available coverage options, including private insurance, Medicare/Medicaid/CHIP, state funded programs, sliding scale and self-pay.
- Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
- Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).
- Remind caller to arrive at the designated arrival time in order to register and complete necessary paperwork.
- Remind caller of cancellation/no-show policy.
- Answer questions and offer other information, as requested, to provide patient-focused care
- Direct calls to other departments as needed.
- Use sound judgment in handling calls, especially with upset patients.
- Understanding of when to escalate calls to manager/providers/practice manager.
- Make reminder calls as requested.
- Make calls to reschedule appointments when necessary.
- Serve as the communication liaison between patient and clinical staff by inputting and updating tasks in designated system.
- Other reasonably related duties as assigned by supervisor or manager.
