Demo

Utilization Management (UM) Manager

North Texas Behavioral Health Authority
Dallas, TX Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/13/2025

Title : Utilization Management (UM) Manager (RN, LPC, LCSW or LMFT)

Position's Role Summary :

Do you want to make a difference? Do you have a passion for helping others and want a career where you can make a difference? Then join our NTBHA team where we have proved to be a strong, self-sufficient and enduring foundation within our community. We are committed to connecting and serving our clients where they live. Please apply if you want to build a career here!

North Texas Behavioral Health Authority (NTBHA), based in Dallas is responsible for developing a collaborative system of care for children, adolescents and adults with severe mental illness and other serious emotional disturbances, as well as those experiencing a substance use disorder. This position's actions and work must align with NTBHA's values and goals, policies and procedures, and meet all documentation standards and regulatory requirements.

We are responsible for developing a collaborative system of care for individuals in crisis in the NTBHA service area. We are focused on trauma-informed, resilience-oriented care in all services provided.

Summary of Essential Duties and Responsibilities :

  • The UM Specialist's primary functions are granting authorizations and conducting utilization reviews for behavioral health services per clinical information given by providers and internal criteria for medical necessity and appropriateness of care.
  • Specialists will monitor compliance with and for various contracts entered into by NTBHA, including with the State of Texas.
  • Data entry, maintaining files and reports, and performing other routine office work are required in this position.
  • This position will require excellent communication, organizational and documentation skills as well as the ability to use multiple computer software applications, including WebCARE and CMBHS.
  • Utilization management and utilization review work is achieved under general supervision with considerable latitude for the use of initiative and independent judgment.
  • Duties and projects may be assigned or changed to meet business needs.

Education, Training and Experience (including licensure and certification)

  • Licensed Practitioner of the Healing Arts (LPHA) in the state of Texas, RN, LPC, LCSW or LMFT.
  • At least five years' experience in direct care of persons with a serious mental illness, documented training in psychopharmacologic management of serious mental illness, and medical / psychiatric co-morbidity and complications in chronic serious mental illness.
  • At least five years' experience participating as a member of a treatment team that develops and monitors treatment plans for persons with chronic & serious mental illness.
  • At least one-year experience with the implementation of utilization management policies, procedures, and protocols for MH services, either as a provider or manager; at least one-year experience supervising MH providers.
  • Required Skills and Abilities :

  • Work autonomously and to make decisions consistent with applicable rules, regulations, policies and procedures.
  • Create, analyze, prepare, and maintain records, files, documents, reports, and correspondence.
  • Recognize problems and identify and facilitate solutions. Knowledge of community resources, local indigent behavioral health systems and local authority / service coordination principles, objectives, standards and methods, and of program policies and procedures.
  • Use effective interpersonal skills to communicate ideas and complex concepts with individuals from diverse cultural and socio-economic backgrounds through oral and written communication.
  • Constructively and efficiently work with other professionals and staff, community representatives, persons with disabilities, and family members.
  • Foster strong, positive, and effective working relationships with inter-agency and intra-agency team members, encouraging and supporting interaction among various team members across organizational lines.
  • Advanced Microsoft Office Suite skills - Outlook, Word, Excel, PowerPoint, etc. with an ability to become familiar with company-specific programs and software.
  • Must be able to work on and have knowledge of a PC (personal computer).
  • NTBHA is deeply committed to diversity, equity, and inclusion, both in our hiring practices and in our experiences as employees. We strive to create a mindful and respectful environment and culture that is free of perceived harassment, racism, and discrimination, creating an environment of understanding and compassion for all lived experiences.

    Job Type : Full-time (Hybrid)

    Shift Hours :

    Monday through Friday 7 : 00am-4 : 00pm

    Monday through Friday 9 : 00 am-6 : 00pm

    Monday through Friday 10 : 00am-7 : 00pm

    Monday through Friday 10 : 30am-8 : 30pm

    Benefits : 401(k)

  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
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