911 Dispatcher Police and Fire - NTECC

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Summary of Duties: The Emergency Communications Specialist (ECS) receives and processes request for service for police, fire and EMS. This position works under general supervision of the Operation Supervisor.

Essential Job Functions:

· Answers emergency and non-emergency calls for service.

· Prioritizes and dispatches emergency responders and appropriate resources; coordinates mutual aid requests as required and implements automatic assistance agreements with applicable agencies when appropriate.

· Utilizes the CAD system to maintain status and awareness for a variety of public safety and personnel (police, fire, medical), resources and incidents; documents update and changes in the CAD system as required; notifies key supervisory and management personnel on critical incidents.

· Conducts computer searches through local, state, and national databases for possible wanted persons or stolen property, and interprets and provides information to the requesting officer; confirms stolen property, wanted persons, and missing persons; enters data into TCIC/NCIC as requested; sends and receives teletypes.

· Completes regional warrant confirmations for member agencies and processes all appropriate paperwork to ensure accurately and timely notification to confirming agencies and member cities.

· Supports the relationship between the NTECC and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and NTECC staff.

· Maintains high level of confidential and sensitive information in a discrete and professional manner.

· Represents the NTECC at local, regional, and National organizations relating to public safety communications.

· Maintains the integrity, professionalism, values and goals of the NTECC by assuring that all rules and regulations are followed, and that accountability and public trust are preserved.

· Demonstrates a strong leadership presence that promotes the NTECC mission, vision, and strategic plans.

· Punctual and regular attendance to work.

· Performs other duties as assigned.

Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. All listed qualifications, skills, knowledge, and abilities are considered essential and required.

Knowledge and Skills:

· NTECC policies and procedures for dispatching public safety personnel.

· Geography within the NTECC service area including, but not limited to, streets, highways, boundaries, thoroughfares, landmarks, businesses, and locations of police and fire stations and districts.

· State and federal laws, regulations, and statutes governing dispatch for emergency services.

· Handling multiple tasks simultaneously, under pressure, and in emergency situations.

· Closely following verbal and written instructions and procedures.

· Operating standard and specialized public safety hardware and software to enter information with speed and accuracy.

· Dealing tactfully and courteously with the public, handling stressful situations and angry people, and obtaining information from hostile and emotional callers.
Minimum Qualifications:
· Education: High school diploma or GED equivalent.

· Experience: One (1) year of related experience in a customer service environment, which may require data entry or word processing.

· Must be as least 18 years of age.

· Must pass a drug screen.

· Communicating clearly and concisely verbally, and relaying details accurately.

· Must read, write, and speak English.

· A valid Texas Driver’s License may be required or be able to obtain one within 90 days of employment.

· Must be able to pass FBI criminal background fingerprint check and comply with state and federal requirements for criminal justice information security standards.

Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.

License and Certification:

· Position requires successful completion of all required certifications within one (1) year. Certifications include: Texas Commission on Law Enforcement (TCOLE) Public Safety Telecommunicator License; NCIC/TCIC full access, CPR, and IAED Emergency Medical Dispatch.

· Depending on the needs of the NTECC, additional licenses and certifications may be required.
Physical Demands and Working Environment:
The work behaviors (including duties, responsibilities, function, and tasks) of the position are listed in the above job description and below. All listed qualifications, skills, knowledge, and abilities are considered essential and required.

Work performed is primarily an office classification in a call center/dispatch environment, although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone and radio. Positions in this classification occasionally (daily, weekly or monthly) bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees may be required to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and minimal direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation. Work is performed in a fast paced, high volume call center environment; incumbents must remain alert and responsive while coordinating stressful situations in a fluid and dynamic work environment.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

NTECC is an Equal Opportunity Employer and encourages applications from all persons without regard to race, creed, color, national origin, religion, gender, age, marital status, disability, sexual orientation, veteran status, or genetic information. NTECC provides reasonable accommodation to its employees and the public with disabilities, including veterans. For more information please contact NTECC.

Job Type: Full-time

Pay: $42,883.00 - $59,830.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• Day shift
• Holidays
• Night shift
• On call
• Overtime
• Weekend availability

Work Location:

• Multiple locations

Work Remotely:

• No

Work Location: Multiple Locations