What are the responsibilities and job description for the Gift Services Specialist position at North Texas Food Bank?
Description
The Gift Services Specialist ensures the integrity of gift management and database administration utilizing a Constituent Relationship Management (CRM) database and 3rd party integrations supporting key stakeholders.
MINIMUM QUALIFICATION
Education/Certification:
- Bachelor’s degree preferred or equivalent combination of education and experience
- Blackbaud Raiser’s Edge Professional Certification or equivalent CRM database certification preferred
Special Knowledge/Skills/Abilities:
- Ability to meet tight deadlines with minimal supervision and strong attention to detail
- Self-starter with strong analytical, research, and problem-solving competencies
- Detailed oriented with strong organizational skills
- Excellent interpersonal, verbal, and written communication skills
- Ability to collaborate in a fast-paced environment where time management is key, and priorities are often changing
- Advanced proficiency using Microsoft Office and Adobe Pro applications
- Working knowledge of Blackbaud Raiser’s Edge or similar CRM database preferred
- Blackbaud Luminate and Omatic connector experience preferred
Experience
- Two years of related work with a donor CRM database
- Experience at a nonprofit organization is preferred
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Database and Systems Management
- Complete Blackbaud Raiser’s Edge Professional Certification with continued learning year-over-year through Blackbaud University, Omatic training, Blackbaud annual conference, and other development opportunities
- Prioritize CRM database competency to include import profile creation, batch templates, pledges payments, various database CRM modules, query/reporting, dashboard/lists, solicitor credits and prospect fundraisers, and custom field/attributes
Gift Management
- Manage key inbound revenue channels inclusive of research & financial analysis, reconciliation, and system commitment of full cycle, donor gift management including varied report development
- Develop and/or enhance assigned revenue channel process documents
- Build import profiles, queries, gift coding and mapping, and new donor profile creation
- Reconcile third party donor, matching gifts, and soft credits (est. 200 accounts)
- Support assigned special database projects and data hygiene projects
- Participate in team cross-trainings for CRM database and gift management learnings
- Perform other tasks and duties as assigned
MENTAL DEMANDS:
- The person in this position needs to adapt well in the face of work stressors, such as customer service complaints, compliance offenses, meeting deadlines, and competing priorities of reasonable or high significance to the successful function of the team.
PHYSICAL DEMANDS:
- While performing the duties of this job, the employee is occasionally required to stand; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk or hear.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- The employee must occasionally lift and/or move up to 15 pounds.
ENVIRONMENTAL FACTORS:
- Moderate noise (i.e., business office with an open floor plan with computers, phone, and printers, light traffic).
- Able to participate in events outside the traditional workday schedule on occasional evenings and weekends.
The mental and physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
This is not necessarily an exhaustive list of all skills, duties, responsibilities, efforts, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, NTFB reserves the right to revise the job or to require other or different tasks be performed as assigned.
The North Texas Food Bank is an equal opportunity employer.
Salary : $21 - $25
