What are the responsibilities and job description for the Patient Access Call Center Specialist position at North Texas Orthopaedic & Spine?
Candidate is responsible tasks including but not limited to inbound/outbound calls of appointment scheduling, connecting patients to the appropriate team member, specific elements of pre-registration to ensure patient care is expedited and reimbursement is maximized for multiple clinic sites and payment collections where appropriate.
Essential Job Functions & Accountabilities:
Delivers a high-quality patient experience through inbound and outbound call resolution within established protocols.
Appropriately mitigates issues and assists patients with needs and /or questions in a timely manner using Acknowledge, Introduce, Duration, Explanation and Thank You (AIDET) principles.
Updates the patient’s demographics by phone in a respectful, professional, accurate and efficient manner and collects payments where appropriate and performs elements of pre-registration.
Coordinates and schedules appointments, selects appropriate referral, provider, visit type and location to expedite patient access to care, to minimize “no shows” and maximize reimbursement.
Accurately identifies patient and registers patients while maintaining regulatory and functional knowledge of all information required to register patient types in database ensuring timely and accurate reporting/billing.
Provides awareness as needed related to notice of privacy practices, patient rights and responsibilities, etc.
Utilizes critical thinking skills to determine if escalation is required to resolve individual patient situations and help identify trends requiring management intervention. Takes ownership and accountability to ensure issues presented on the call are handled effectively.
Performs, organizes, and streamlines operational tasks to reduce the potential for errors.
Provides information regarding services and provides additional assistance as needed.
Maintains productivity levels, with minimal errors, as established by department and Network standards.
Provides the highest level of care to our patients by complying with the Company’s attendance and punctuality procedure. May be required to work beyond normal scheduled shifts.
Attends all mandatory educational, compliance and safety program sessions.
Assists in staff training of peers, colleagues and management as applicable or requested.
- Job description is not an all-inclusive list of duties and may be subject to change with or without notice. Staff are expected to perform other duties as assigned.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Orthopedics
- Sports Medicine
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Plano, TX 75093 (Required)
Ability to Relocate:
- Plano, TX 75093: Relocate before starting work (Required)
Work Location: In person
Salary : $18