What are the responsibilities and job description for the Operations Associate position at North Valley Bank?
Essential Duties and Responsibilities:
Phone calls- Customers, banks, and branches.
- Perform General Ledger entries as needed.
- Processing rejects and returns on customer’s accounts, applies pay/no pay decisions with regards to overdraft deposit A/C’s.
- Perform IRA related back-office operations.
- Responsible for processing ACH return items
- Responsible for processing In-clearing load errors
- Verify checks over $2499.99 are authentic and properly endorsement using E-Vision
- Process in coming returned checks, applies independent judgment pay/no pay overdraft decisions.
- Mail overdraft notices and charges for overdrawn accounts.
- Balance ACH In-clearing report and Check In-clearing report.
- Process address changes and file maintenance requests.
- Verify new and closed deposit accounts.
- Verify/Process Wire Transfers
- OOP Manager – upload Strunk File
- Provides support to other areas of electronic banking, i-Banking, mobile banking, and branch operations, including assistance in handling checking accounts, reports, telebanking, and assisting customers by phone on any inquiries relating to their accounts.
- Assists customers with online banking/bill payment questions/concerns.
- Assist’s CSRs with regard to transactions requiring supervisor override.
- Assist customers with account inquiries.
- Monitor specific commercial accounts for customer service transactions needing to be processed.
- Monitors Inactive/Dormant accounts.
- Performs file Maintenance on card numbers, PIN numbers, monetary limits, and MasterCard check card/ATM messages on the system.
- Process Debit Card Related Chargebacks
- Sorts & Files transaction related documents. Loans, Deposits, G/L, etc.
- Balances ATM’s and physically adds cash as needed.
- Verify/Process ACH Origination Files.
- Performs Enterprise-wide Surprise Cash Audits
- Maintains the privacy of customer information and the security of all records.
- Adheres to organizational policies and procedures.
- Understands and adheres to the responsibilities associated with BSA /AML/OFAC in relation to job performed.
- Conduct work relationships/interactions professionally with customers, supervisors, coworkers, and others:
- Maintain high levels of confidentiality.
- Conduct conversations in a professional manner.
- Dress in accordance with bank policy.
- Successfully attend and complete all mandatory and elective training.
- Maintain extensive contact with customers, the public and the community, conducting relationships that will enhance the overall marketing effort of the bank.
- Participate in community organizations and events to enhance the image and reputation of the financial institution in the communities it serves or plans to serve.
- Assumes any and all other responsibilities assigned.
STAFF GUIDELINES:
All team members will commit and adhere to the bank’s CORE VALUES while performing the essential duties and job responsibilities of the position:
- Accountability
- Community
- Communication
- Teamwork
- Integrity
- Knowledge
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
* High school diploma or equivalent
* 3-5 years of relative experience / training
* Basic banking knowledge / experience a plus, but not required.
* Cash handling and customer service experience a must.
*Strong customer service skills
Other Skills:
* Ability to work independently and in a team environment, with limited supervision, and be a self-starter.
* Must possess excellent organizational skills.
* Ability to react to stressful situations with professionalism while remaining calm.
*Must be tolerant of all personality types of clients, customers, employees, vendors, and others.
Physical Demands:
*Must be able to sit, stand, and walk; reach with hands and arms; use hands; talk and hear; lift or move up to 25 pounds; may occasionally need to stoop or kneel.
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $15 - $17