What are the responsibilities and job description for the Remote or Office Call Center Center. position at North Village LLC?
Job Description
$29 per hour
North Village LLC is a leading real estate development company that specializes in creating vibrant, sustainable communities for people to live, work, and play. We are constantly expanding our reach and are looking for enthusiastic individuals to join our team and make a positive impact in people's lives.
Job Summary:
We are seeking a highly motivated and skilled Call Center Agent to join our growing team at North Village LLC. As a Call Center Agent, you will be the first point of contact for our customers and will play a crucial role in providing exceptional customer service. You will be responsible for handling a high volume of inbound and outbound calls, responding to customer inquiries, and providing accurate information about our products and services. The ideal candidate will have excellent communication skills, a positive attitude, and a strong desire to help others.
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely and professional manner
- Provide information about our products and services to customers' queries
- Listen attentively to customer needs and provide appropriate solutions or alternatives
- Maintain customer records by updating account information, documenting interactions, and recording details of inquiries, comments, and complaints
- Follow up with customers to ensure their issues are resolved and provide additional support if needed
- Identify and escalate priority issues to the appropriate channels
- Strive for first call resolution and ensure customer satisfaction
- Meet and exceed individual and team performance goals
- Assist with any additional tasks or duties as assigned by the Call Center Supervisor
Requirements:
- High school diploma or equivalent
- Previous experience in a call center or customer service role preferred
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making skills
- Ability to multitask and work in a fast-paced environment
- Familiarity with CRM systems and practices
- Proficient in Microsoft Office and other computer applications
- Ability to work flexible hours, including evenings, weekends, and holidays
Benefits:
- Competitive salary
- Comprehensive training and development program
- Medical, dental, and vision insurance
- 401k with company match
- Paid time off and holidays
- Fun and positive work environment
- Opportunities for career growth and advancement
If you are a customer-centric individual who enjoys helping others and wants to be a part of a dynamic and growing company, we would love to hear from you! Apply now to join our team at North Village LLC as a Call Center Agent.
About North Village LLC
The Village at Gainesville is a nonprofit organization. That means our community and our sponsor company, SantaFe Senior Living, reinvest earnings to continually enhance services and programming for our residents.
As a nonprofit, we’re able to manage our financial resources in accordance with our mission, and our long-standing values are reflected in our governance and management. The Village is committed to helping older adults live their best lives.
Salary : $29
