What are the responsibilities and job description for the Remote or Office Customer Service Representative position at North Village LLC?
Job Description
$29 per hour
We are seeking an enthusiastic and dedicated Customer Service Representative to join our dynamic team. In this role, you will be the face of our organization, making a positive impact on our customers every day. As a Customer Service Representative, you will be responsible for providing exceptional service and support to our customers, addressing inquiries, resolving issues, and ensuring a high level of satisfaction.
Responsibilities
- Provide exceptional customer service through various communication channels including phone, email, and chat.
- Assist customers with inquiries regarding products and services, addressing their needs promptly and efficiently.
- Resolve customer complaints and issues with a focus on achieving the highest level of satisfaction and loyalty.
- Maintain detailed and accurate records of customer interactions and transactions in our CRM system.
- Educate customers about our products, services, and policies to help them make informed decisions.
- Collaborate with team members and other departments to improve service levels and enhance the customer experience.
- Stay updated on product knowledge and industry trends to provide informed support to customers.
Requirements
- High school diploma or equivalent; additional education in a relevant field is a plus.
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills, with a strong focus on customer interaction.
- Strong problem-solving skills with the ability to think critically and resolve issues effectively.
- Ability to multitask and manage time efficiently in a dynamic work environment.
- Proficiency in using computer systems and CRM software; experience with Microsoft Office Suite is preferred.
- A positive attitude, strong work ethic, and a passion for delivering outstanding customer service.
Benefits
- Competitive salary with performance-based incentives
- Comprehensive health, dental, and vision insurance
- Flexible work hours and the option for remote work
- Generous paid time off and holiday leave
- Ongoing training and professional development opportunities
About North Village LLC
The Village at Gainesville is a nonprofit organization. That means our community and our sponsor company, SantaFe Senior Living, reinvest earnings to continually enhance services and programming for our residents.
As a nonprofit, we’re able to manage our financial resources in accordance with our mission, and our long-standing values are reflected in our governance and management. The Village is committed to helping older adults live their best lives.
Salary : $29
